Boutique floor manager
Cartier
Total des années d'expérience :7 years, 2 Mois
Accomplished boutique manager with experience in retail operations management and demonstrated history of working in luxury house brands and international industrial manufacturing. Excelled in budgeting and sales coursework. Organizing all store operations and allocating responsibilities to personnel. Managing all the reports related to the boutique in daily and monthly needs(Inventory, audit, operations, ) Making sure everything in the floor (staff, VM, system, ) are up to the brand image and meet the client’s satisfactions. Worked in people management and development, setting short and long term
plans to ensure the development of the team.
Implement and support the operations manager with the implementation of new retail projects developed locally or internationally by Cartier international. Plan and coordinate projects development with concerned support departments, plan kick- off in boutiques and coordinate training with boutique staff. Provide regular feedback on project status to retail management. Update boutique procedures guidelines. Produce weekly and monthly reports on boutiques performance, targets, traffic, sales forecasts, and KPIs. Review and validate contracts related to suppliers providing boutiques cleaning and other operational aspects with central legal department. Provide daily support to boutiques (Procedures,
IT, etc.) Support operations during major reginal Cartier events.
Received transactions data on daily basis and re-organized it for analysis as per the SOP (standard operating procedure). Contacted customers/agents to remove any discrepancy in the received jewelries. Maintained the daily transactions data in the MS excel sheets. Prepared daily/ Weekly reports for different departments as per their standard formats. Answered to the daily query / complaint mails by customers, following the SOP. Mailed the head office and other area offices for co- ordination in the processes. Updated the report formats as per the instructions from the higher management.
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