COMPLIANCE CONSULTANT (AML)
Santander UK
مجموع سنوات الخبرة :11 years, 8 أشهر
• Led quality control initiatives for Corporate and Correspondence Banking, ensuring compliance with sanctions and PEP guidelines, elevating operational integrity.
• Rolled out a comprehensive FCC framework, complete with robust policies and procedures, setting a new standard for regulatory compliance.
• Cultivated cross-departmental partnerships with stakeholders, fostering a collaborative environment that advanced organizational goals.
• Played a key role in process improvement and technology roll-outs, optimizing operational efficiency across multiple domains.
• Synthesized and presented MI reports for senior management, satisfying both internal and regulatory demands for data-driven decision-making.
• Exceeded set objectives for quality pass rates by leveraging error analysis and best practice methodologies, raising the benchmark for performance.
• Conducted rigorous quality checks on investigators' work, ensuring accuracy and integrity in all assessments.
• Elevated team performance by offering targeted training and ongoing support, fostering a culture of continuous learning and improvement.
• Acted as primary liaison for Know Your Customer (KYC) and Anti-Money Laundering (AML) queries, streamlining compliance workflows.
• Orchestrated audits aligned with Financial Conduct Authority (FCA) regulations, confirming organizational compliance.
• Prevented the transfer of criminal funds, resulting in multi-million-pound savings for the organization.
• Recruited specifically to assess and elevate the quality of operations across various departments within Barclays, demonstrating subject matter expertise.
• Collaborated closely with the Quality Assurance Manager to optimize team performance, driving key development metrics.
• Modernized management information systems, delivering actionable insights that informed and improved team performance.
• Actively participated in change management initiatives aimed at enhancing quality while achieving cost efficiencies.
• Appointed as a mentor and trainer for new and newly qualified team members, contributing to team skill development and cohesion.
• Proactively identified and mitigated practices or issues posing customer or regulatory risks, enhancing compliance and customer satisfaction.
• Conducted in-depth analyses of management information and other relevant data to pinpoint and investigate emerging trends, informing strategy and decision-making.
• Achieved 100% accuracy in AML transaction monitoring in compliance with POCA 2002, setting a standard for quality in investigations.
• Successfully reviewed and assessed SARS reports, leading to accurate and prompt decisions on reporting to NCA/GARDA.
• Expertly led investigations on retail/personal credit cards, establishing new benchmarks for report requirements.
• Seamlessly navigated and adapted to a fast-paced, regulatory-driven environment, staying ahead of legislative changes.
• Garnered recognition as a subject matter expert on credit cards, transaction monitoring, and quality checks, providing key guidance to team members.
• Utilized red flag criteria to deliver in-depth analysis of customer and scenario profiles, enhancing the effectiveness of investigations.
• Served as the primary contact for validating legitimate transactions and reporting fraudulent activities, enhancing operational security.
• Successfully identified and referred cases to specialized fraud or AML departments, improving the accuracy and efficiency of investigations.
• Collaborated effectively with external agencies like CIFAS, Equifax, and Experian to deepen investigative outcomes.
• Entrusted with handling 3rd party fraud, account profiling, and customer service-related fraud, confirming expertise in various fraud aspects.
• Proactively assessed multi-million-dollar corporate accounts to filter suspicious payments, significantly minimizing fraud risks.
• Diligently reported and highlighted fraudulent activities to ensure compliance with risk and PSD guidelines, reinforcing company policies.
• Conducted comprehensive analyses of both current and past account activities to determine authentication requirements, optimizing account security.