SOFT SERVICES MANAGER
AWTAD AL AKARIA COMPANY
Total years of experience :11 years, 10 Months
• Planning and undertaking of schedule. Daily/Weekly/Monthly/Quarterly
• Prioritizes, coordinates and monitor completion of work orders for all facilities cleaning issues handled by staff and contractors.
• Ensure daily inspections of all sites to verify facilities cleanliness and quality of work as per standards.
• Coordinates with waste compactor vendor, façade glass/cladding contractor and landscaping contractor to ensure cleaning and work done properly.
• Responsible of purchasing cleaning equipment, materials and supplies. Keeping records of inventory reports. Oversees and supervise the quality of work of cleaning staff.
• Overseeing complete Soft Services operations in providing facilities services to clients.
• Responsible for achieving agreed contracted SLA`s and KPI`s through closing PPM & reactive tasks in due closing time.
• To plan, supervise and coordinate the day to day operational control and coordinate of office and building support services.
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• To administer work schedules for an entire section or team as per contract agreement.
• To ensure that the requirements of the contract are met. This will include meeting Service Level Agreement (SLAs) or Key Performance Indicators (KPIs), Cleaning and Housekeeping services, and waste disposal.
• Responsible for monitoring and reporting of service level agreements and key performance indicators internal and external, also tracking of risks/rewards mechanisms.
Responsible for monitoring of supply contractors service delivery and customer interface on a day to day basis.
• Demonstrates leadership and management skills to motivate, coach and mentor team
• Treats all contractors equitably and ethically.
• Report to the site Facilities Manager on all operational and administrative needs of my area of responsibility.
Responsible for the preparation of all cleaning procedures and checklists.
In charge for the preparation of cleaning schedule for 12 site offices Riyadh wide.
Responsible for hiring, training of new cleaning staffs.
Making all estimations and purchasing regarding housekeeping materials and equipment.
Conduct daily meeting and briefings regarding cleaning issues and upcoming company memos to resolve any staff issues regarding complaints and ongoing special project.
Daily monitoring and inspection on all sites to maintain the highest cleaning standards.
Implementation of preventive cleaning maintenance aside from daily routines such as façade and carpet cleaning as per schedule.
On call with the facility manager for any cleaning related issues such as urgent job order for cleaning and client request.
Daily reporting regarding daily accomplishments to the Facility Manager.
Monthly timesheet for cleaning staffs.
Month expenses report regarding all cleaning expenses.
Responsible for the cleanliness 40 plus VIP luxury brand store Riyadhwide including GUCCI, EMPORIA ARMANI AND DOLCE AND GABBANA.
Preparing daily, weekly, monthly, and quarterly cleaning schedules.
Purchasing of cleaning machines and materials.
Daily inspection to achieve the highest standard of cleaning.
Training for new employees.
Reporting daily to facility manager
Incharge of housekeeping department, reporting directly to CEO.
Incharge of creating cleaning procedures for the housekeeping department.
Im responsible for planning and execution of housekeeping programs.
Receiving job order for cleaning and visit potential client for assessment and estimation.
Preparing the cost analysist and quotation for customer approval.
Preparing daily, weekly and monthly schedule for cleaning services.
Preparing formal and non formal letters for clients.
Preparing daily, weekly and monthly reports such as timesheets, daily accomplishments and inventories.
Attend meeting with the CEO to receive special orders and conduct meeting to cleaning staff.
Ensure proper filings for Housekeeping Department.
Request of materials for incoming job orders and projects.
Supervision and inspection in site of cleaning staff to ensure highest standards of cleaning.
Stock safekeeping through proper inventory to ensure sufficient stocks.
Conduct orientation and proper training for newly hired employees.
Responsible for giving disciplinary actions to staff as per company policy and Saudi labor law.
2016
Incharge of supervising 38 housekeepers in 1300 plus rooms. VIP BLDGS and VILLAS.
Taking and giving all housekeeping concerns and issues in the morning.
Inspection of cleaned, uncleaned, occupied and vacant rooms.
Receiving and distributing of housekeeping stock.
Control of incoming and outcoming stocks.
Conducting training for new employees.
Daily and monthly reports including timesheets.
Scheduling of staff for daily and special projects.
Responsible for replacement of absent staff.
Preparing rooms for coming check in.
Putting all amenities in every reserved rooms.
Im responsible for supervising and ensuring that maximum standard of cleanliness are met for Safari Hotels 3 branches in Dammam and Khobar.
Receive check in and check outs for proper scheduling of cleaning staf
Update computer system for room status like readiness, out of order and for maintenance.
Responsible for scheduling laundry pick ups.
Inspection to check the work quality and the availability of cleaning materials for cleaning crew.
Provide cleaning stocks to staff as per needed to lessen the monthly material cost.
Conduct trainings for newly hired employees, conduct daily meeting to discuss current company issues and incoming programs and changes.
Reportings like timesheets, cleaning checklist and staff cleaning performance.
Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries. Directs visitors by maintaining employee and department directories; giving instructions. Maintains security by following procedures; monitoring logbook; issuing visitor badges. Clerical, organizational and office responsibilities for an organization or department.
I am responsible for preparation of all conference rooms including giving instructions to housekeepers for cleaning, putting all amenities, food preparation, requesting job orders for any maintenance problems.
Making schedules for the client requesting to use the conference rooms. I do daily reports as my accomplishments. Im doing the material request as per monthly requirements.
Passed.
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