Research Intern | Process Lead |Tech Support Analyst
Singapore Institute of Manufacturing technology
Total years of experience :6 years, 7 Months
• Assisted the Planning and operations group in developing supply chain solutions & design.
• Conducted secondary research through various external sources such as trade publications, government statistics, competitor data, annual reports and commercial databases such as Factiva, fame, business source complete and market line.
• Integrated the use of strategic analytical tools to identify the internal & external factors influencing the performance of an organisation.
• Analysed client requirements, conducted value stream mapping, redesigned the distribution network and developed a Python-based “Order allocation system.”
• Conducted market research and derived competitive intelligence, in terms of pricing and product data for various product categories.
• Coordinated with cross-functional stakeholders, gathered inputs on business requirements, assessed the pros and cons of various in-house automation applications and delivered functional support to the pricing team.
• Consolidated and presented weekly & monthly performance reports to the management team.
• Monitored KPIs for complex business process automation and ensured that they are always within the SLAs.
• Conducted gap analysis, identified inefficiencies, synthesised and implemented action plans leading to an increase in annual productivity by 40%.
• Conducted feasibility studies, developed, tested and pushed successful configurations to production systems.
• Coordinated with program managers and determined appropriate test case scenarios for user acceptance testing.
• Managed defect tracking systems, performed root-cause analysis/debugging and resolved the issues.
• Introduced tweaks to the search & match rules used in data extraction leading to increase in productivity by 20%.
• Won the “Automation Award” for exemplary performance in the month of July 2015
• Analyzed market dynamics and pricing trends at a category level, and created actionable input for pricing algorithms to optimise the price for Amazon’s retail products.
• Coordinated with vendor managers to ensure that accurate information is displayed in Amazon website for BISS (Business, Industrial and Scientific supplies) category products.
• Performed Root-cause analysis for process deviations and manage trouble ticket systems for resolving the issues.
• Identified inefficiencies in manual operations, implemented processes and procedures that reduced defects by 15%.
• Ensured that all the requirements of client business is understood and clearly addressed such as to have a clear scope of work defined for the contract.
• Conducted weekly/monthly/quarterly review meetings with assigned clients to ensure that the SLAs are reviewed and understand operational concerns before they become issues.
• Investigated and planned the most appropriate route for a shipment, taking into account the hazardous nature of goods, cost, transit time and security.
• Worked with third-party solutions providers and arranged for appropriate warehousing, shipping and insurance requirements with considerations to the climate, terrain, weight, cost and nature of goods.
•Reviewed and identified technical requirements/project specifications as per RFP, prepared technical submittals and ensured that the proposed solutions fulfils the codes, regulations and quality requirements.
•Interacted with internal and external customers in matters regarding techno-commercial issues.
•Participated in specification meetings, conducted product presentations, followed up and reviewed technical submittals until obtainment of consultant approvals and completion of sales.
•Reviewed and evaluated vendor proposals as required.
•Provided market feedback to the management regarding areas concerning customer needs, pricing, competition and potential for new products and services.
•Collaborated with the marketing team and represented the company in International construction exhibitions held in Dubai and Saudi Arabia.
•Trained and supervised associates in sales order processing and achieved an error reduction rate of 25%.