Sandeep Dhanta

Sr. Consultant at Project Management Office at Wipro Technologies

• India - Mumbai
• September 2009 to February 2014

A total of 5.2 years of work experience in IT industry.

AREAS OF EXPERTISE

OPERATIONS MANAGEMENT
 Ensuring adherence to banks objectives for smooth functioning of day-to-day operations.
 Managing processing of customer payments & investigating enquiries for multi currencies.
 Initiating processing of payment as per the service level agreement requirement to satisfy internal and external customer expectations.
 Preparing & compiling various weekly/ monthly MIS reports pertaining to process and productivity.

PROCESS MANAGEMENT
 Monitoring overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level.
 Coordinating in developing, implementing and transitioning processes in line with the guidelines specified by the bank.
 Overseeing process improvement initiatives through system changes, process realignment/ redefining & efficiency management.
 Sending reports to the top management and maintaining the agreed SLA & thereby focusing on maximizing customer experience while optimizing costs.

CUSTOMER RELATIONSHIP MANAGEMENT
 Assessing client requirements and providing them with appropriate solutions. Ensuring prompt solution to their complaints to achieve high customer satisfaction levels.
 Working towards achievement of optimal customer satisfaction levels as per the service standards.
 Identifying improvement areas & implementing measures to maximize customer satisfaction levels.
 Ensuring continuous interaction with the customer to make sure that area of concern can be worked upon for improved service levels.

TEAM MANAGEMENT
 Managing & monitoring the performance of team members to ensure efficiency in business operations and meeting targets.
 Designing or streamlining processes to ensure smooth functioning of banks’ operations.
 Determining training needs & conducting programmes to enhance efficiency in various operations such as meeting sales target, enhancing customer satisfaction, towards the accomplishment of overall corporate objectives.


ORGANIZATIONAL EXPERIENCE
NTT DATA SINCE MAR 2014 - NOV 2014

PMO RESPONSIBILITES:

 Handling finance related activities.
 Handling client reports (Weekly, monthly and yearly).
 Taking care of activities related to project initiation, project extension and project closure.
 Taking care of invoicing/billing and revenue and gap analysis.
 Taking care of timesheet for whole account. Follows up for missing and unapproved timesheet entries.
 Taking care of activities related SOW’s.

WIPRO TECHNOLOGIES SINCE OCT 2010 - FEB 2014

ASSOCIATE CONSULTANT AT PROJECT MANAGEMENT OFFICE -CAPITAL ONE

 Planning, projecting and controlling all revenue/ finance related communications within the account. Recognizing account revenue, and ensuring they are achieved for 1400 + FTE account.
 Invoicing - Validation of Expenses, Disputes for T&M projects for billing to clients
 Planning, directing and delivering revenue related deliverables on time.
 SPOC for all account level revenue and billing queries.
 Taking care of different client end reports
 Preparing Regular Reports
 Raising and fulfillment of hiring requests
 Organization reporting structure
 Background Verification of new people
 Suggest changes to client in case of any rate changes or rate disputes
 Maintaining Ramp Up & Ramp Down data
 Billability of employees and resource management
 Recognizing and allocating new resources to IT projects as per requirement and their SUIT
 Training of new PMOs joining the account
 Sharing weekly/monthly FPP/T&M based engagement maturity with the Customer
 Weekly commercial meetings/reviews with the Customer and the internal Account leadership team