Customer Service Representative
Keyone realty group
Total des années d'expérience :10 years, 5 Mois
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up
to ensure resolution.
Follow communication procedures, guidelines and policies.
Assist in pulling leads from the interface and work accordingly to client and company policy procedures.
Responding to emails in a timely manner.
Arranging availability list from Management companies and developers.
Arranging viewings through email and calls for agents if property from Management or developer side.
Leads qualify from all portals and social media marketing.
All portals and social media lead response update on excel report.
Follow up calls in an effort to drive conversion.
Assigned open leads to the right property consultant.
Coordinate with landlord if I have direct owners and same property will assigned to property consultant.
Arranging meetings with developers.
Handle all customer related queries, Issues and payment process.
Take care of end to end payment collection process.
Prepare reports relating to payment allocation.
Managing payment receipts and filing them accordingly.
Following up with customer personally relating to their Default Payment.
Handle all payment related disputes on a daily basis.
Managing records and data of payment reconciliation.
In charge of selling Credit cards, Loans and various other products at Citi Bank.
Generating leads through Kiosk at various location in Dubai
Regular following up the leads and closing them for the respective products.
Building rapport with the customer to ensure we have long standing relation with them, due to which they also refer our products to their friends and relatives.
Reporting from IBN Battuta Mall Citibank branch.
Providing all kind of services and raising request for the branch walking clients.
Verify that potential customers satisfy all criteria required of a desired customer profile as outlined by bank.
Maintain complete and detailed knowledge of all assigned products.
To ensure “Know your Customer” requirements as prescribed by the bank are duly adhered to. All the legal and compliance guidelines are provided by the bank are adhered followed.
Handling IMPORT/EXPORT documents.
Assist customers with inquiries.
Monitor customer account details for non- payments, Follow up with Clients, Filing and Documentation.
Customer Care Services & Telephone Operating.
Prepares documents (Bill Of Entry) for passing in Dubai Trade.
Respond and follow up schedule inquiries by fax, Telephone and email.
Making FIRS in Dubai Municipality.
Booking Inspections.
Issuing Delivery Orders.
Making CDR reports & Invoices.
Organized files, developed spreadsheets, faxed reports and scanned documents.
Handling Assisting and Coordinating with other staff. Check E payments, Invoices and Sub Ledger account. Made copies, sent faxes and handled all incoming and outgoing correspondence.
