Human Resources Manager
Kaykroo Food Tec l (Formerly known as Manòushe Street)
Total years of experience :18 years, 0 Months
PROFILE
• Accomplished strategized HR Professional with 16 years' and proven track record of effectively managing Human Resources directives within corporate environment with 3000+ employees, and reporting to Group Human Resources Manager / Director/ CEO
• A versatile "People Person" who possess excellent communication and relation skills with Internal and External Stake Holders and Franchisees. I am also a highly planned and organized individual never leaving things to chance.
• Pioneered in introducing several initiatives during my tenure in various organizations and have been successful in enhancing business performance through them while reducing costs.
• Support Franchisee businesses on several functions of Human Resources including set up of HR Department and training the franchisee HR Personnel.
• Professional in coaching and counseling employees, supervisors, and managers on policy and procedure interpretation and resolutions.
• Comprehensive knowledge of recruitment procedures, policy implementations, benefits administration and staff supervision.
• Creative designer of Human Resources work flow systems, to eliminate duplication of effort and increase proficiency and productivity of employees.
• Energetic and capable of working with minimal supervision and a good deal of autonomy.
• Talent for comprehensive and strategic understanding of HRM, UAE Labour Laws, business and technical issues and organizational change.
• Comprehensive knowledge of The UAE employee medical insurance policies including costs, benefits, SOPs and negotiations.
• Conduct employee engagement activities from small to large groups, inside The UAE within Offices, Accommodations, Auditoriums, Hotels, Resorts and outside The UAE.
• Coach, Train and Develop coordinators including Camp Bosses, HR Executive & MI Coordinator, Payroll Officer and PR Coordinator.
• A good team player / strong manager who can develop and lead a large staff.
Achievements
• Lead a company - wide culture change process resulting in a shift in individuals Thinking, Behavior and Competitiveness. Played key role in defining organization “Values”.
• Integration, Automation of several processes on ERP (Oracle, Civilsoft, SAP-B1, Matrix & Paysoft), including successful launch of ESS (Employee Self Service).
• Conducted full analysis on Employee Leave Balance since inception of business. (10+ years old data).
• Initiated revision of outdated employee hand book and introduced and developed several policies and procedures.
• Transitioned manual surveys with E Surveys, created “V Learning” to minimize/ cost save transportation and travel hours/ costs.
• Re-engineered HR services from Operational to Group Shared Services.
•Study, analyze and advice on manpower needs and reduced approx. 14% Labour for seamless operations and cost saving.
•Performed zero cost recruitment replacing overseas recruitment with in country recruitment bringing Right Talent for Right Job saving annual cost of approx. AED158, 000/- PA.
•Introduced, Designed, Developed and Implemented Internal Opportunity Process, Salary Grading, Benefits Restructuring.
•Introduced salary grading structure, restructured benefits program and merged three existing benefits plan to one corporate benefit plan saving approx. AED500, 000/-.
•Restructured departments for optimum performance, cost savings and remove services from outsourced parties.
•Conducted salary bench marking, market research, launched salary grading structures.
•Successfully reorganized designations giving Enhanced and Unique Job Titles - employee & organization effective.
•Initiated and launched Code of Conduct for transparency and equity in disciplinary matrix.
•Introduced CSR (Corporate Social Responsibility) called “Care Committee”, and a monthly internal newsletter “Tawasol - Connecting People”. “My Voice Box” to ease in sharing information (suggestions/ feedback/grievance) straight from the work place with utmost confidentiality.
AREAS OF EXPERTISE
• Act as first point of contact for all HR to Employee related needs and other operational/ business needs.
• Set up Human Resources Department including Franchisees, Branch Offices and Group Companies.
• Create, develop and lead HR Strategy in line with organization objectives, vision and goals.
• Key advisor on Organization structural changes, hierarchy matrix, employee promotion/ demotion, benefits program and other key issues.
• Create Policies, Procedures, Employee Hand Book, HR Operational Manual for smooth business operations (industry specific) in line with The UAE Labor Law and other Legal Bodies.
• End to end recruitment, including head hunting, Boolean search, publications, events and referral programs. Used traditional sourcing strategies, actively network and employed innovative, creative recruiting methods to hire best talent.
• Prepare/ recommend/ review/ approve job descriptions from junior to senior positions.
• Advice and assist in decision making on manpower planning, needs and other operational activities including 3rd party services.
• Employee onboarding, induction, orientation, exit procedures and be legally compliant with job offers, contract management and visa procedures.
• Generate MIS reports and transform to analyzed/ analytical information on weekly/ monthly/ quarterly/ yearly or as need arise with necessary advices/ recommendations / suggestions.
• Payroll management and automation of process for smooth flow and minimize/ zero errors during the process.
• Act as an impartial mediator in disciplinary procedures and ensure it is administered in an equitable and fair manner and meets all legal and labor regulations and requirements
• Develop team members performance and thinking through coaching, training and empower in decision making for smooth work flow.
• Develop in house leadership program and retention programs.
• Regular visits to Branch Units, Employee Accommodations, Catering Facility, Garage and other units to understand and advise developments on Policy & Procedure for smooth work flow.
• Conduct investigations relating to grievances, infractions, gross misconducts, in an organized and logical manner and supported by evidence for decision making.
• Manage and supervise, contract dates, probationary period, annual leaves and duty resuming, approve salary/cash advances (case-case) basis.
• Comprehensive knowledge in Medical insurance policies and procedures and management from vendor selection - addition - claims and deletion.
Reporting to: Human Resources Manager and HR Director
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