SANDEEP MISHRA

 Enhancement of current IT - Strategy to meet the digitization requirements and also align with the business strategy
 Guiding the implementation of VAT
 Enhancement of Current project management process.
 Mangement of multiple projects from governance prospective and ensuring timely closure
 DC-Migration for existing Data-Center to cloud including all the phases of the project
 Exploring innovative ideas to achieve the Automation in all areas of business
 Management of current IT-Budget to avoid any budget overflow
 Member of IT - Steering committee and change control board
 Active member of core committee from OPS & Business
 Project Governance for all the running projects

Accomplishments:
 Key member of the CEO BTB ( Build the Bank ) leadership team that lead the establishment of first Islamic bank in Oman.
 Effectively implemented mandatory CBO ( Central Bank of OMAN) projects like SPS (Salary Protection System) and BCSB migration including CORE BANKING (iMAL - PATH solutions System), ATM switch (IRIS - TPS systems), SWIFT, RTGS, ACH, Internet Banking, IVR ( In concert ), MasterCard Issuing.
 Led the cross-functional team that implemented the instant issuance of personalized debit cards for customers, launched for the first time in Oman
 Team lead for selection of BI and managing the on-going implementation of SAP - BI
 Lead the team which launched the first Islamic Credit card product in Oman based on Sharia’a concepts.
 Launched several new products such as ( Mobile App, Quality management and HRM )

Job Profile:
 Coordinate activities related to implementation of Credit Card System (HPS), DMS (Document Management System), and Work Flow Systems like LOS (Loan Origination System)
 Involved in migration of ATM switch to EMV compliance standards based on requirements of Central Bank of Oman and implementation of HRMS system
 Function as member of Build the Bank Team involved in rendering strategic directives to develop application portfolio to enhance operational efficiency
 Render technical information in preparation of annual budget figures for the applications development section
 Evaluate needs for upgrading hardware/ software and resources management based on requirements of user departments
 Identify training requirements of IT staff to facilitate career development of Omanis
 Facilitate hiring, evaluation and technical leadership for applications programming and software support staff
 Assist the section head in conducting routine administrative activities to ensure smooth functioning of day to day operations
 Interact with the Business Unit Management in identification and development of new systems
 Collaborate with GM IT and other business unit heads in evaluating efficiency of existing systems and implementation of new systems
 Involved in collation of information from various sources for estimation of cost figures for identified areas
 Work with various support teams in implementation of IT applications policies & procedures including technical evaluation of bids related to IT applications
 Maintain regular interaction with software vendors based on business requirements
 Render support to business applications in enhancing system availability and maintenance of service levels
 Interact with senior level employees in evaluation of data processing requirements based on new project priorities, legislative chages, and system needs
 Involved in design and development of consistent change management framework and methodology for various running projects
 Implement and ensure compliance to IT change & configuration management policies, processes, procedures, standards, service catalogues and delivery of IT Key Performance Indicators and Service Levels
 Involved in planning/ implementation of technology evaluation, selection and procurement process for IT Change & Configuration Management systems and services

Accomplishments:

 Acknowledged by CEO for efficient management of project enabling the derivatives exchange to commence live trading for the first time in Bahrain.

Job Profile:
 Worked on project for implementation of Exchange Technology solution - a multi-asset class centralized platform for Exchange Trading & Market Surveillance, Risk Management and Exchange Clearing house
 Managed infrastructure deployment project to to establish the first derivatives exchange in Bahrain.
 Conducted IT audit in compliance to Central Bank of Bahrain standards
 Setting up and ensuring smooth functioning of security devices like Juniper firewall, SSL VPN, RSA and Blue Coat.
 Led a team of 10 members in development of enterprize Data Center for the Bahrain Financial exchange
 Developed and Managed team for the IT department and defined policies for the IT department in compliance to ITIL policies

Accomplishments:
 Rated high by clients for qualitative project delivery in compliance to various SLA parameters

Job Profile:
 Spearheaded information technology projects related to financial transaction automation solutions for Equity, Currencies, Commodity and Derivatives markets for Broking firms in Dubai and other GCC countries
 Rendered 1st level sales support by giving demonstrations of application to various clients
 Involved in simultaneous development of multiple projects in compliance to project delivery schedules and other SLA parameters
 Worked on step by step project management methodology (Initiating, Planning, Execution, Control, and Closing) including documentation of processes and procedures
 Focused on design/ implementation of projects related to IT Infrastructure and front office/ back office applications, web applications, send mail applications, SMS applications for broking firms
 Conducted tests on IT infrastructure & applications), including failover testing in compliance to quality assurance and risk management
 Organized training sessions for business users, conducted UAT, prepared BRS based on client requirements and enhancement of products prior to forwarding the same to the development team
 Evaluated project status reports during each operational phase and drafted weekly project status reports for management
 Participated in hand holding and closure of projects with proper sign offs
 Involved in implementation of IT policies and assisting client in facing security Audits. Guided brokerage firms in certifying with different exchanges to acquire license
 Maintained regular interaction with clients and employees based on project requirements
 Key Clientele: DIS (Al Rostamani Group), MAC Sharaf (Sharaf Group), NBD, Mashreq, JRG, Amanah, Alankit, Vogue Metals, GTL, Peninsular, Persepolis, Bonanza, Arab Global and Morgan Stanley (KSA)

DUBAI - BANK September-2005 - Aug’2006
Working as Data Center Administrator giving support to DUBAI BANK IT Division
Job involves fist level support to Bank Master Core Banking Software. Daily Functions include giving
Support to multiple software for DUBAIBANK. (Writing Codes, Testing New applications, Queries,
User Request for the operations and banking systems for daily process for the bank)
Responsibilities
 Manage the Operations of Central Data Center (24X7X365).
 Guide the system analyst regarding the flow of the process, on-line debugging, troubleshooting, and complying with the customer’s request, system and resource management.
 Provided up to 2nd level Application Support centrally.
 Second level support of Sparrow & ATM’ s centrally
 Ensure timely System availability (after various processing at the End of the day / Start of the day) for smooth conduct of the business with least interruptions.
 Manage the monitoring and troubleshooting (second level) of the network functioning for the country centrally.
 Manage Change Implementation.
 Ensuring regulatory and Audit Compliance requirement.
 Application software testing.
 Co-coordinating & conducting the channel testing activities.
 Communication software testing.

Accomplishments:
 Acknowledged for efficient migration of Data Center, implementation/ testing of Bank - Master Module, Sparrow-7.0 for ATMs in Dubai-Bank
 Instrumental in outsourcing of Central Data Center without significant business impact
 Played key role in development/ implementation of Unix Scripts and Batch files for Live Banking Systems

Job Profile:
 Rendered data center support for Dubai Bank IT Division, AMLAK Finance and Emaar Properties PJSC on various platforms and application
 Ensured 1st level support to Bank Master Core Banking Software and other related software for the bank
 Involved in administration of Win 2003 & Exchange 2003 Server, centralized 2nd level application support including 2nd level centralized support of Sparrow & ATMs
 Ensured system availability for smooth functioning of business
 Monitored/ troubleshot (2nd level) centralized network functioning for the country
 Implemented/ managed changes and conducted application software testing
 Managed various channel testing activities
 Ensured compliance to regulatory and audit parameters
 Maintained updated documentation of procedures/ work instructions for BANKMASTER and other banking applications for acquiring ISO certification for the company

• Administration of WinNT, Win 2000 & Exchange 2000 Server
• LAN Implementation and Troubleshooting.
• Configuring DHCP and DNS
• Implementing Active Directory.
• User / Password management through Windows 2000 Group /Security Policy
• SAP Retail Module troubleshooting
• Retail - Pro Point of Sale machine troubleshooting.
• Desktop Support for all PC’s in Plug-Ins Abu Dhabi (Testing Network Connectivity)
• Maintenance / Troubleshooting of network Link between Abu-Dhabi and Dubai
• Trouble shooting Oracle connectivity to SAP Retail module
• Troubleshooting the Price Tag program created in SAP R3
• Actively involved in managing the annual stock take for Plug-ins Abu-Dhabi