Support Specialist
Brainlab Ltd
Total des années d'expérience :18 years, 7 Mois
Brainlab Ltd. 2009 - Present (Job location India now in Malaysia)
Support Specialist- RT
Plan and coordinate turnkey projects for capital equipment installations in the Radiation Therapy field of Oncology.
Install and calibrate X-ray tube assembly used in patient positioning
Train Radiation Oncologists, Physicists and Technologists to quickly familiarize them with the technology.
Perform routine PMIs and Calibration.
Key Contributions:
Enhanced Productivity by training junior engineers on field.
Donned the role of supervising and mentoring colleagues during Installations as a Subject Matter Expertise.
Reported zero accidents due to strict adherence to safety rules, SOPs and GMP.
Significantly contributed towards Company’s Cost cutting drive.
Was invited to Japan and Malaysia to lend my expertise in completing Installations.
Facilitated 2 first-of-its-kind Brainlab- Elekta joint projects by coordinating between 15 members of both the teams.
Maintained one of the lowest MTTS score of 2 (Mean Time to Solve).
Worked proactively and developed various strategies to ensure fast track service delivery.
0% error of judgment while troubleshooting in first attempt
Greatly complimented by superiors and customers for quality of work.
Worked night shifts honoring zero downtime commitment to customer.
As a Factory Trained Service Engineer in the company, I was responsible for:
• Installing 400, 500 MHz Varian NMR systems.
• Carrying out the calibration of Proton, Carbon, Fluorine, Phosphorous and Nitrogen Nuclei.
• Attending Breakdown calls for all Consoles related Electronic Failures.
• Handled Cryogenic Liquid Helium and Liquid Nitrogen fills regularly.
Mar 2007 - June 2008
Cyronics Instruments Pvt. Ltd.
(Authorized Channel Partner of Philips Medical Systems)
Duties: As a senior Engineer in the company, I was responsible for: • Pre sales and post sales demonstrations of machines like ultrasound, patient monitors, ECG machines etc.
• Carrying out the calibration of ventilators
• Attending to break down calls of all the above mentioned machines
Promoted to senior level in 6 months of joining duty.
Nov 2006 - Nov 2006
Administration Officer in the Biomedical Engineering Department of the Wesley Hospital.
Duties: Updating day-to-day information of Medical Devices that arrive in the department for their Routine maintenance, repair and servicing, purchasing spare parts or mailing the Device for servicing to the manufacturer on software called SAP.
Got familiar with SAP software used for Administration Purposes.
Got familiar with TGA (Therapeutic Goods Administration act.) and its policies.
July 2003 - Jan 2004: Global Telesystems limited Mumbai Global Customer Management Solutions
Duties: Calling existing customers and presenting them with new offers. Briefly sold new offers as well. Left the job to pursue ME in Biomedical Engineering at the University of Queensland, Brisbane.
Receive calls in an inbound call center. Hear our customer complaints regarding telecommuncation services provide resolution or escalate issues to higher authority.
Graduated as a Master in Medical Engineering.
2. A.C Patil College of Engineering B.E. (Instrumentation) 2002
3. Bharati Vidyapeeth Institute of Technology Diploma in Instrumentation 1999
Fr. Agnel Multipurpose school