CUSTOMER SERVICE
EATON FZE
Total years of experience :11 years, 0 Months
• Front face of the Organization to address all the customer needs with respect to order execution and after sales support along with internal co-ordination.
• Responsible for customer purchase order validation, order processing and order acknowledgement as per KPI, tracking orders on hold, weekly order status to key customers.
• Initiating order management related enhancements, improvising operations, Co-ordination with production plant, supply chain, warehouse and logistics team.
• Reporting, Eaton Communications, revenue maximization, prepare weekly report related to order processing & acknowledgement, orders on hold and cancelled orders along with overall achievement in order intake and billing.
• Provide customers with official communication regarding changes in Lead Time, quality, branding and changes in specification. Developing and maintaining relationship with customers.
• Being part of Operations process and bring improvements continuously, active participation in process standardization.
• Applying lean methodology in daily work, practicing Six Sigma Project.
WIKA MIDDLE EAST, DUBAI JAN 2014 ONWARDS
Internal Sales Engineer (Reporting to Sales Supervisor)
(Posted to Process instrumentation Team)
• Responsible for Pre-sales activities including - Decoding of Technical requirement, Quote preparation, Submission of quotes & Tenders, Handling TQs, Quote Follow ups, Customer Interaction.
• Responsible for Post-Order activities including - Order processing, NMR approvals, Vendor Interaction.
• Accountable for Annual Sales Target & Margin with focus on Quality Customer interaction, Zero NCR & Deadlines.
• Responsible for Quotation analysis, follow ups & current performance against quality, service and reliability targets, spearhead and manage major improvements.
• Skillfully monitored, reviewed implementation deliverables & milestones, coordinated with all teams and provided consultation on Product knowledge.
• Worked on Employers ERP.
• Monitor & maximize own Sales Volume to meet or exceed assigned targets.
INDIAN SPACE RESEARCH ORGANIZATION (ISRO) 2007 - 2014
LIQUID SPACE PROPULSION CENTRE OF ISRO, BANGALORE
Senior Technical Assistant (Reporting to Deputy Manager)
(Posted at Transducer Development and Production group in the Liquid Propulsion Systems Centre- ISRO)
• Responsible for managing overall Operations of 600Kgf Electro-dynamic Vibration test facility along with installation, calibration and periodic maintenance of all the equipments.
• Responsible for critical software development & management, Protomodel development, circuit testing, trials, quality management and operations management.
• Responsible for Creating & Updating Test Plans (including Test Scripts and Test Cases) and Testing Strategy Documents for various projects.
• Coordinating with the internal teams for business process analysis and gathering technical & functional specifications.
• Responsible for coordinating the verification meetings with different QA teams throughout the testing lifecycle, from strategic definition to end-of-life planning.
• Responsible for coordinating with suppliers for sub-assemblies and transducers for the missions, quality & documentation check for all incoming material and inventory management.
• Responsible for calibration of Digital Pressure sensors for Automatic weather stations housed in various urban and remote locations in India.
• Worked on Data Acquisition system, Pneumatic Pressure Controllers, Primary standard Dead weight Calibrator, Microscopes, Oscilloscopes, Hot & Cold chambers, NI cards etc.
• Constantly monitoring day-to-day operations at micro level, maintaining daily checklists and executing the tasks assigned in accordance with organizational standards.
• Providing decision support to senior management in the creation of business reviews and adhoc analysis.
VIKRAM SARABHAI SPACE CENTRE OF ISRO, TRIVANDRUM
Technical Assistant (Reporting to Deputy Manager)
(Posted to Flight Computers Division of Vikram Sarabhai Space Centre of ISRO at Trivandrum)
• Responsible for working on the Stage processing Systems Section of various Launch Vehicles of Indian space program.
• Accountable for card & package level software testing of various electronic packages with focus on flight and standby.
VIDYA ACADEMY OF SCIENCE & TECHNOLOGY, THRISSUR, KERALA JUL 2004 - JUL 2007
Instructor (Reporting to HoD)
MAHARAJAS TECHNOLOGICAL INSTITUTE, THRISSUR, KERALA OCT 2003 - JUN 2004
Instructor (Reporting to HoD)
POWERDOT COMPUTERS, THRISSUR, KERALA JAN 2002 - OCT 2003
Supervisor (Reporting to Manager)
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First Rank Holder
Scored 71.15%) C, C++ & other office application software. Computerized Office Management course, course conducted by Govt. of Kerala under Continuing Education Cell.