Sandhya Vellara Kochu

Planning sales for Toyota, forecasting sales, competitor analysis, market study, reporting and analysis.

• Preparing weekly / monthly reports, extracting data in MS Excel, building pivots, graphs, analyzing data and presenting them to the management.
• Gathering customer information, gaining a clear understanding of customers' businesses and requirements;
• Develop and maintain effective process and procedure documentation for all processes.
• Create and distribute periodic updates to key departments with data trends, analysis and KPI dashboards.
• Ensure that effective data management checks and processes are in place, including data cleansing activities.

Implement CRM methodologies and tools that would help to manage customer relationships in a more organized way, design, implement and maintain weekly and monthly reports/dashboards that snapshot customer trends, database health and marketing effectiveness.

Maintain bank databases in order to ensure information stored is accurate, conduct online marketing surveys and perform analysis on customer feedback.

Processing credit claims on SAP