Data Science-NLP Engineer
Interactive Pvt. Ltd.
مجموع سنوات الخبرة :10 years, 11 أشهر
• Worked in a GenAI demo project using Streamlit & Azure OpenAI.
• End-to-end develop code using Python in VS Code.
• WebApp deployed in client Azure AD. Durat ion: From Feb-2024 to 3 rd April-2024.
• Spearheaded the development of a Churn model for the Telecom sector using Random Forest, involving pipeline creation using Python.
• Implemented NLP techniques for customer complaints ticket classification, utilizing technologies such as Machine Learning, NLP, Transformer, Python, SQL, and Azure.
• Conducted Twitter sentiment analysis using BERT and implemented text summarization using T5 with training on sample datasets.
• Developed a closed-domain question-answering system using a chatbot.
• Explored millions of data records and performed data exploratory analysis using interactive Jupyter notebooks/Spyder with pandas, numpy, and matplotlib, presenting findings to management.
• Applied state-of-the-art machine learning techniques like SVM, Logistic Regression, Random Forest regression, and BERT, T5 using scikit-Learn, TensorFlow, PyTorch on CPU/GPU environments.
• Contributed to the development, testing, and maintenance of internal text-processing libraries using nltk and spacy.
• Analyzed and interpreted text data to identify patterns and trends, resulting in a 10% increase in customer satisfaction scores.
• Developed multiple reports as per business requirements, including identifying threshold transaction values to enhance the auto-monitoring process.
• Performed data cleansing, manipulation, and exploratory data analysis to draw actionable insights for business decision-making processes.
Communication Duration: Feb 2016 to July 2018
• Contributed as a Team Lead to CRM development using SQL & PLSQL.
• Issue analysis, debugging code & deployment the code.
• Provided necessary training/knowledge transfer to
.
• Worked as a developer on the Truecomp (a Caliduscloud sell CRM product) for A Belgian Telecom Company Sprint.
• Issue analysis, debugging code & deployment the code.
• Participated in a migration project from a postpaid Billing System (BSCS) to another Billing System (AMDOCS) for the client Vodafone India Pvt Ltd, Pune, using Oracle 10G.
• Worked on Mobile Number Portability (MNP) using Clarify CRM (I Care) and Oracle 10G.
• Contributed to Customer Relationship Management (CRM) with focusing on end-to-end system support, maintenance, issue analysis, bug fixing and enhancement for GSM and CDMA customers.