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ساندرا Sarieddine, Guest Service & Ticketing Specialist

ساندرا Sarieddine

Guest Service & Ticketing Specialist·Coca Cola Arena

الإمارات العربية المتحدة

بكالوريوس, Marketing

الخبرة العملية

مجموع سنوات الخبرة: 11 سنوات, 11 أشهر

Guest Service & Ticketing Specialist

ديسمبر 2024 - يناير 2025

Coca Cola Arena

دبي، الإمارات العربية المتحدة

ديسمبر 2024 - يناير 2025

• Supported Events Manager by updating calendars, tracking milestones, and maintaining OneDrive documentation, streamlining communication and ensuring on-time event delivery
• Facilitated invitations and guest registration through digital platforms, coordinating with cross-functional teams to ensure accuracy, streamlining ticketing for attendees and reducing wait times
• Coordinated VIP hospitality and logistics, adapting last-minute changes ensuring protocol compliance and service excellence
• Served as QC Representative for the Sports department, overseeing documentation, updating reports and risk registers ensuring compliance and audit readiness
• Streamlined ticketing operations by developing standardized checklists and workflows, improving event entry efficiency and reducing customer complaints
مجال الشركة:
الترفيه
الدور الوظيفي:
السياحة والضيافة

Event Specialist

أكتوبر 2023 - يناير 2024

Ethara

أبو ظبي، الإمارات العربية المتحدة

أكتوبر 2023 - يناير 2024

• Managed artist relations, technical riders, and backstage logistics for international performers
• Applied agile communication with the Department of Culture & Tourism protocol ofce, managing VIP and high-profle site visits with operations
• Utilized OneDrive to centralize workfows, streamlined approvals, and maintaining live documentation, reducing delays cross-team visibility
• Oversaw two high-trafc event zones, supervised event staf, managed on-site operations, resolving customer complaints and exceptional visitor experience
• Collected visitor feedback, operational data and guest insights for post-event reports, recommending improvements to future editions
مجال الشركة:
الترفيه
الدور الوظيفي:
السياحة والضيافة

Contractual Event Coordinator

سبتمبر 2022 - مارس 2023

Al Sayegh

دبي، الإمارات العربية المتحدة

سبتمبر 2022 - مارس 2023

• Coordinated deliverables, project timelines and adapting priorities addressing client inquiries, resulting in seamless execution
• Oversaw site readiness, identifying risks and escalating issues for immediate resolution, ensuring compliance
• Managed international artist operations by developing travel itineraries, liaising and securing cost effective accommodations, resulting in smooth arrivals and consistently positive feedback
• Directed a school art competition in collaboration with the Sharjah Commerce and Tourism Authority, boosting community participation and strengthening partnerships
• Negotiated with vendors and service providers by securing favorable terms, reducing event costs and an increase in overall event revenue through improved budget allocation and resource management
مجال الشركة:
إدارة الفعاليات
الدور الوظيفي:
التسويق والعلاقات العامة

Event Coordinator

فبراير 2019 - أغسطس 2022

Creative Hub

دبي، الإمارات العربية المتحدة

فبراير 2019 - أغسطس 2022

• Worked in agile cycles with fabricators, ensuring customized installations completed on schedule for high-profile events
• Supervised procurement, production milestones and quality benchmarks across event partners
• Applied agile coordination overseeing venue scouting, attendee flow, and seating configurations, conducting rapid on-site adjustments resulting in crowd
management and smooth event operations
• Reduced overheads through alternate sourcing strategies and streamlined logistics, while maintaining high-quality event deliver
مجال الشركة:
إدارة الفعاليات
الدور الوظيفي:
التسويق والعلاقات العامة

Administrative Assistant

أغسطس 2015 - يونيو 2019

Al Sanawbar School

العين، الإمارات العربية المتحدة

أغسطس 2015 - يونيو 2019

Supported daily school operations, staff coordination, and internal
communication
• Oversaw scheduling, logistics, and coordination for school-wide events, parent
interactions, and offsite activities in partnership with the admin team.
• Managed internal communications, including daily HR updates, email
handling, call responses, and resolution of enquiries from staff and parents.
• Maintained and updated operational records such as staff timesheets, student
databases, and administrative reports for leadership use.
مجال الشركة:
التعليم الابتدائي والإعدادي والثانوي
الدور الوظيفي:
إدارية

Sales Associate

يناير 2010 - سبتمبر 2013

Tifany & Co.

دبي، الإمارات العربية المتحدة

يناير 2010 - سبتمبر 2013

• Delivered luxury experiences for VIPs and HNWI at fagship boutique, driving sales across bridal, and limited-edition collections through tailored
consultations
• Managed orders, coordinating with internal teams for customization, international shipping, after-sales support, ensuring alignment with global brand
standards
• Maintained luxury showroom standards, expanding client portfolios through targeted outreach and exclusive campaigns, driving retention and revenue growth
• Delivered expert guidance on diamonds and colored gemstones, educating VIP clients on craftsmanship, enhancing brand loyalty, driving high-value sales
• Collaborated with in-house service teams coordinating customization, repairs, and deliveries, meeting expectations of VIP clients
• Maintained Tifanys showroom presentation to global standards, ensuring fawless visual merchandising, product displays and packaging upholding the
brands iconic identity
مجال الشركة:
المجوهرات والذهب
الدور الوظيفي:
المبيعات

التعليم

Lebanese American University (LAU)

يوليو 2005

يوليو 2005

بكالوريوس، Marketing

لبنان

Skills

MS office

Intermediate

Vendor Management

Expert

Client Service

Expert

Guest Relations

Expert

Event Management

Expert

Project Coordination

Expert

TIMELINES

Intermediate

BRANDING

Expert

AGILE METHODOLOGY

Intermediate

AUDITING

Intermediate

COLLABORATION

Intermediate

COORDINATING

Intermediate

LOGISTICS

Intermediate

MICROSOFT ONEDRIVE

Intermediate

OPERATIONS

Intermediate

PLANNING

Intermediate

STREAMLINING

Intermediate

TIMELINES

Intermediate

Administration

Expert

Guest Satisfaction

Expert

Microsoft Office

Expert

Hospitality

Expert

Guest Service

Expert

Front Office

Expert

Sales

Intermediate

EVENT MANAGEMENT

Intermediate

CUSTOMER SERVICE

Intermediate

MARKETING

Intermediate

INTERPERSONAL COMMUNICATIONS

Intermediate

TEAM LEADERSHIP

Intermediate

MANAGEMENT

Intermediate

CONTRACT NEGOTIATION

Intermediate

VENDOR RELATIONSHIP MANAGEMENT

Intermediate

BEST EXECUTION

Intermediate

PROJECT MANAGEMENT

Intermediate

DRAFT (BOILER)

Expert

OPERATIONS

Expert

FOURGEN COMPUTER-AIDED SOFTWARE ENGINEERING (CASE) TOOLS

Expert

PLANNING

Expert

REHEARSALS

Intermediate

COMMUNICATIONS

Intermediate

WORKFLOWS

Intermediate

SOURCING

Intermediate

Vendor Management

Expert

Client Service

Expert

Guest Relations

Expert

Event Management

Expert

Project Coordination

Expert

اللغات

العربية

متمرّس

الانجليزية

متمرّس

التدريب و الشهادات

الشهادات
Lean Six Sigma Black Belt Certifcation
Lean Six Sigma Green Belt Certifcation
Project Management Professional PMP® Certifcation
Certified Lean Six Sigma Green & Black Belt
PMP® – Project Management Professional (In Progress)
التدريب
PMP Training
PMI institute
Mar 2024