Senior Customer service Analyst
Roadster Diner
مجموع سنوات الخبرة :6 years, 6 أشهر
-Respond And answer promptly to customer inquiries/Calls, and solve their problems and escalate when necessary.
- Follow up on critical cases to assure Customer Satisfaction.
-Collection of data and updating all feedbacks and concerns into CRM .
- Preparing Mystery Shopping reports: Check list, schedule, correcting analyzing and reporting results on monthly basis
-Generate Monthly Reports From CRM as per Management Request and based on Data provided by customers.
-Analysis of Monthly reports with presentation and give recommendations for concerned parties
-Handling the loyalty program following up with customers and provide all the information needed as additional responsibility.
-Preparing and attending Market Surveys .
-Attracts potential customers by answering product and service questions; suggesting information about other products and services.
-Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
August 2011 till present: Customer Service Representative, Alfa Telecommunications
November - December 2010: Promoter, Crealine Agency
Bachelor in Archives and Records Management (Documentation) Lebanese university - Faculty of Information and Documentation - 2012-2013 Baccalaureate Social and economics
Official High School - Kobayath - 2009-2010
