Sanem Kosklu

- Advising private healthcare organizations on operational restructuring, international patient strategy, and
service quality improvement
- Supporting medical tourism positioning and cross-border patient growth models for Central European clinic
networks
- Developing SOP frameworks, KPI dashboards, and governance structures for service line optimization
- Advising C-suite leaders on scalable service architectures, VIP programs, and sustainable revenue models

Recruited to rebuild and integrate the patient services organization of a growing international private medical
center in Budapest, with responsibility across all patient-facing operations and international coordination.
- Redesigned end-to-end service delivery across reception, call center, check-up unit, First Care Unit, billing,
medical records, and international patient coordination
- Achieved 15%+ operational efficiency improvement through workflow standardization and SOP
implementation
- Increased patient satisfaction scores by 20% and improved employee engagement through structured
leadership and training programs
- Scaled European international patient operations by 20%+, establishing VIP service infrastructure and
dedicated care pathways
- Introduced sales-driven service practices that generated 15% revenue contribution from frontline initiatives
- Implemented KPI governance systems and quality standards to institutionalize sustainable service
performance
- Led annual budgeting, business development planning, and departmental P&L oversight
Position ended November 2025 — strategic ownership restructuring following MLP Care partnership withdrawal

Senior consulting role advising healthcare and service sector organizations on operational transformation,
governance, and performance improvement.
- Led organizational transformation engagements across healthcare clients, unlocking 10-20% operational
efficiency potential
- Established financial control and contract governance frameworks, improving fiscal transparency and
reducing compliance risk
- Strengthened international brand positioning for Turkish healthcare clients through Turquality governance
and institutionalization initiatives
- Facilitated C-suite executive workshops that aligned leadership on strategic priorities and accelerated
decision-making

Senior operational leadership role overseeing a 200+ person organization at one of Turkeys foremost JCI
accredited private hospitals, serving a high-volume and internationally diverse patient population.
- Led full operational restructuring of the Patient Finance & Coordination division, improving performance
discipline and financial outcomes across the organization
- Transformed revenue cycle operations — improved collections by 15%+ and significantly strengthened cash
flow performance through process redesign and team capability building
- Renegotiated and optimized international insurance agreements with global insurers, accelerating revenue
realization and reducing outstanding receivables
- Built and scaled the international patient organization, expanding cross-border care capacity and establishing
structured patient pathways for foreign patients
- Established the Patient Services Department at Bodrum American Hospital from inception — designed and
implemented standardized operational frameworks aligned with institutional governance models
- Maintained JCI accreditation compliance standards through quality governance and documentation discipline

Leadership role at a major JCI-accredited hospital, focused on patient experience transformation and operational
excellence.
- Led the full implementation of Planetree patient-centered care philosophy across the organization,
championing its adoption at the executive-operations interface
- Elevated patient satisfaction scores to above 90%, establishing the organization as a benchmark for patient
experience in the Turkish private hospital sector
- Redesigned the international patient journey, improving operational flow and reducing waiting times
- Strengthened staff engagement and clinical productivity through hands-on operational leadership and
structured team development programs

17-year tenure with continuous growth from specialist to senior departmental leader, building deep expertise
across all dimensions of hospital financial operations and patient coordination.
- Founded and built the International Patient Unit, Patient Rights Unit, and Patient Relations Department from
the ground up — institutionalizing governance frameworks for patient satisfaction and complaint
management
- Took on full responsibility for corporate billing and SSK (social insurance) payment operations from day one,
overseeing high-volume reconciliation and collections workflows
- Developed and operationalized international insurance agreements with global insurers — built the billing
and follow-up infrastructure for foreign patient financial management and trained teams in international
protocols
- Oversaw daily cash flow through direct management of cashier units — the primary daily revenue point of the
hospital — ensuring accuracy, compliance, and operational integrity across all transactions
- Led outpatient efficiency improvement and polyclinic optimization initiatives, reducing administrative
bottlenecks and improving patient flow across departments
- Managed patient admission and discharge room planning, supporting operational coordination across
inpatient services
- Directed full financial and operational coordination as senior departmental leader, ensuring alignment with
quality, compliance, and institutional standards