Help Desk Analyst (Contract)
Abu Dhabi University Knowledge Group
Total years of experience :3 years, 0 Months
Installed and patched network cables.
Installed operating system from scratch.
Performed network administration functions, set up network user accounts/permissions, reset passwords, and administered group policies.
Maintained the inventory database for hardware and software
• Provided front lines IT supports to students and staff, ensuring resolution of IT queries.
• Hardware and Software installation and maintenance.
• Installing, configuring and maintaining Cisco switches and routers.
• Creating, Modifying and troubleshooting user and email accounts.
• Purchasing IT equipments for the department.
• Ensuring that Backing-ups of system and users data are running successfully.
• Setting and troubleshooting network printers.
• Supporting Microsoft Exchange 2000/2003 and Outlook.
• Key Modules: • Network Engineering • Industrial Management • Network Architecture • Web site Administration • Computer Security and Forensics • Cellular Radio Networks • Network Software Design • Internet Application Development • Key Achievements/Tasks: • Final year project “Analysis of congestion control and avoidance in IP routers” which was a success. • Produced individual research, “Design and configurations of systematic servers and network solutions within LAN and WAN architectures on Windows, Linux and Cisco IOS platforms
Key Subjects: Mathematics for Programming Computer Hardware IT in workplace Database Developmement