SENIOR VISA COORDINATOR
KANOO TRAVEL LLC
Total years of experience :7 years, 0 Months
o Advise associates and managers on the Singapore Visa related policies, programs and procedures
o Ensuring stakeholders are informed about the progress of department on weekly and monthly basis
o Administer and manage the performance evaluation process of the associates
o Participation in key stakeholder meeting
o Resolving customer and Consulate queries on timely basis.
o Imparting training to staff by coaching and providing adequate on-job experience and exposure.
o Assist the Travel Coordinators with customer service issues.
o Collects payment by entering and verifying scheduled services and charges.
o Ensuring that satisfied score is obtained on half yearly basis during the audit by the Consulate.
o Contract management (of visa provisions provided in consulate contracts; abiding by those guidelines when booking visa, communicating guidelines to staff).
o Preparing monthly / quarterly Variance Analysis across Corporates clients and geographies and timely execution of concise and effective reporting to the management.
o Regular Gross Margin Review of all corporate clients.
o To analyze reports and provide to Travel management.
o To analyze overall Business trends, Top travelers, Top city pairs and provide Statistical Reports accordingly to the clients.
o Report on top producing Airlines.
o Preparing Adhoc reports as per client requests.
o Providing MIS Reports to client & Travel Management on the business & Travel Spend.
o Producing Supplier (airline) analysis report enabling Kanoo Travel to negotiate incentive deals.
o Analyzing the travel spent on different suppliers enabling Kanoo Travel to negotiate Special deals for customers.
o Verifying passenger details, sectors and fares using Sabre travel system.
o Responsible for maintaining effective relationship with clients while establishing excellent customer service.
o Coordinated, created and provided reports to management while manipulating data using pivot tables and macros.
o Analyzed and input all aspects of account/assets information to ensure conformance with company policies, a high level of customer satisfaction and responsiveness, and agreement with third-party information providers software.