Operations Officer
Al Ghazal Transport
مجموع سنوات الخبرة :13 years, 10 أشهر
Operations Officer - January 18, 2016 to August 10, 2017
Al Ghazal Transport (Rent a Car Division)
Abu Dhabi National Hotels Co.
Job Descriptions:
*Assist customers for bookings and vehicle replacements for breakdowns, servicing, repairs and accidents.
*Prepares vehicle maintenance report on a daily basis.
*Follow up pending vehicles to workshop for repair and to body shop for accident.
*Checking and informing to customers for vehicle registration expiry
* Sending emails to customer for traffic fine black points clearance.
*Greeting and welcoming the customers with a smile.
*Explains terms and conditions of the company.
*Extending due agreements from daily to monthly basis.
*Opening and closing of agreements as well as vehicle replacements for spot and corporate customers to Car Management System
*Encoding vehicle registration, vehicle replacement, opening and closing of agreements in CID system.
*Checking fleets availability & reserving vehicles for website bookings, spot and corporate reservations.
*Checking customer’s documents before releasing the vehicle.
*Ensure that the vehicle is in the correct status upon closing vehicle movements or NRM such as idle vehicle, due for service, accident and repair.
*Checking vouchers if prepaid or direct payment and validity for pick up/drop off, vehicle category booked and any additional request by customer such as GPS, baby seat/booster seat and vehicle collection for website bookings
*Preparing Oman insurance for daily, weekly to monthly basis.
*Sending emails to operations department for modifications of kilometer and fuel discrepancy.
*Follow-up pending agreements, outstanding payments for salik, traffic fines and monthly dues.
*Encoding fuel reports on a daily basis.
*Handling cash collections and petty cash on a daily basis.
*Sending email for fleet report and website booking reports on a daily basis.
*Sending emails for sales report on a weekly basis.
*Respond to phone calls and emails (e.g. vehicle inquiries, reservations, breakdown and any related customer’s assistance)
*Checking on hire and off hired vehicles.
*Extending monthly authorizations on a timely manner
*Checking all due payments & make it sure that everything are collected before closing the agreement
*Follow up dispute agreements such as credit card expired/not authorize/decline, expired entry stamp/residence visa and passport/EID on a timely manner.
*Coordinates with the Operations department for vehicle availability and other related jobs.
*Handles customer complaints.
*Maintaining the counter clean & organize.
*Receiving customer's with a smile and ensures that they will leave the restaurant with a 100% satisfaction.
*Checking expiration dates of all products.
*Handles daily cash sales and petty cash expenses.
*Handles customer complaints.
*Prepares dine-in/take-out and delivery orders.
*Stays at the sandwich and breeding stations when there is a shortage of staff.
*Handles daily sales report
*Cleans dining & working area of the store.
*Perform other tasks as required by the manager.
*Greetings the customers with a smile.
*Answer phone calls for clients appointment and other related queries.
*Accommodate clients with their transactions.
*Handles cash/card sales and petty cash on a daily basis.
*Handles daily sales report and inventory reports on a daily basis.
*Performs other tasks assigned by the manager.
*Greetings the customers with a smile and assist customer's needs.
*Preparing visual display of the products.
*Assist customers with their choice of products.
*Doing inventories on a daily basis.
Bachelor of Science major in Psychology (College Level) Ateneo de Naga University Naga City, Philippines