Senior officer
Bank of Bahrain and Kuwait
Total years of experience :12 years, 1 Months
Effectively handling the identification & management of provisioning on NPA accounts.
Calling NPA accounts to clear of their dues.
Checking of overdue report and calling the customer for the same.
Interacting with the new as well as existing customers of the bank, handling there queries with respect to their accounts as well as address their other problems.
Solving the problems of the customers with relations to the operations of their accounts.
Role involved scrutinizing proposal forms and KYC documents submitted in support of new loan.
Preparation of MIS & escalating the same.
Managing database & understanding Customers needs
Maintain Customer Profile sheet, resolving converted customers queries.
Knowledge of preparing NOC, No Overdue Letter and other letter related to the borrower.
Knowledge of preparing Corporate Entity Approval.
Carrying out typing and filing of documents, correspondence etc and maintaining the computerized version of the same as required in an efficient and easily retrievable manner.
Preparing and maintaining schedules and agendas for meetings and appointments
Accepting incoming calls, passing on messages and following up on appointments of various matters.
Providing efficient support and liaison on general administration and issues such as stationery, supplies, housekeeping etc.
Maintaining confidentiality of all official matters and documents related to the department.
Liaise with various contracting agencies retained by the Bank and arrange for proper and timely maintenance of the Banks equipment, premises etc.
Streamlining all the service contracts.
Arranging for all the internal Committee and other meetings as per instructions; attend and prepare the minutes; efficiently follow up all the matters entrusted. Provide necessary feed back to GM, in time.
• Managed all aspects of the HR& Admin function, including development of business and marketing plans, recruitment, hiring and training of staff, budgeting, scheduling work and activities, establishing policies and procedures, performance evaluation and appraisals, conflict resolution, grievances, and motivation of employees.
• Improved efficiency and consistency in operations by researching best practices and implementing standard operating procedures and policies in Human Resources and Operations functions. Train applicable staff and management in use of these procedures.
• Uphold participation in educational opportunities and professional organizations to implement and maintain all current Federal and State Employment Law and Safety regulations. Provide training to supervisory staff as needed to maintain 100% compliance.
• Write and revise Risk and SWOT Analysis to decrease areas of business weakness, and identify strategies that can improve productivity and profit for the company. Create workable budgets based upon business plans developed.
• Professionally dealt with issues of confidentiality while using discretion and good judgment in complex situations.
• Managed multiple priority projects concurrently while adhering to strict guidelines, budgetary constraints, and timeframes in a challenging fast-paced environment.
• Conducted interviews and collaborated with department managers to select most qualified personal.
• Administered all benefits for non-represented employees within department.
• Co-chair various disciplinary hearings and represent employer at unemployment hearings.
• Ensured seamless flow of vital information to all levels of management, staff, employees, and outside agencies.
• Researched and investigated injury reports and employee complaints.
• Processed all hiring requests.
• Located, attracted and evaluated potential candidates from the open market as well as organized and indexed existing or new resumes and other related documents on an everyday basis.
• Located and contacted new potential resume-pools and collaborated with existing ones.
• Presented the Company and ways of collaboration to Resume-pool decision makers.
• Conducted interviews within firm deadlines.
• Placed new employees and closely followed-up on their induction and the final outcome.
• Conducted the recruitment efforts for exempt and non-exempt employees, full time, part time, and seasonal staff.
• Coordinated the interview process for potential candidates.
• Planned and coordinated all benefit programs including open enrolment, adding/removing dependents from employee's health insurance, and registering new employee for health benefits.
Commerce Management