Saniaa Mirza

• Prepared BRDs, FRDs, PRDs, SOPs, workflow documentation, and functional specifications
to support implementation and delivery processes.
• Conducted requirement gathering and workflow analysis across 10+ operational and
customer-facing modules to align business needs with technical solutions.
• Coordinated with cross-functional stakeholders including product, QA, development, and
operations teams to resolve requirement gaps and support timely delivery execution.
• Performed API validation and integration testing using Postman across CRM, appointment
management, and workflow modules.
• Led UAT coordination and validation activities across web and mobile platforms
supporting multiple operational workflows and release cycles.
• Supported RFP/RFI responses, client demos, and business proposal preparation for pre
sales and implementation discussions.
• Improved UAT quality through structured RCA reviews and proactive requirement
validation processes.

• Supported implementation and go-live activities across multiple operational workflows and
platform deployments improving delivery coordination and operational readiness.
• Managed UAT validation and issue coordination across web and mobile applications
supporting multiple operational and customer-facing workflows.
• Prepared BRDs, SOPs, training documents, workflow guides, and RCA reports to support
long-term operational continuity.
• Collaborated with pre-sales and business teams on RFP/RFQ responses, client
presentations, and functional solution discussions.
• Conducted product walkthroughs, workflow demonstrations, and user training sessions for
operational and customer-facing modules.
• Supported onboarding activities, workflow validations, and post-go-live stabilization
initiatives.

• Led operational teams responsible for workflow digitization and implementation support
activities.
• Conducted requirement mapping sessions, workflow validations, and user onboarding
support for digital process adoption.
• Managed live validations, backend coordination, and workflow simulations prior to go-live
execution.
• Coordinated with product and operations teams to improve process efficiency and user
adoption.
• Supported implementation activities, training sessions, and operational transition initiatives.
• Collected user feedback and collaborated with internal teams to support workflow
enhancements and usability improvements.