Saniya Khan

Employee lifecycle management:
• Manage end-to-end recruitment processes from interviews to hiring & onboarding
• Handle employee offboarding, including exit interviews and formalities.
Administrative and compliance tasks:
• Administer payroll and benefits, ensuring accuracy and timeliness.
• Ensure all HR processes and operations comply with labor laws and company policies.
• Maintain accurate and confidential employee records and HR databases to generate regular
reports for management on HR-related data.
Employee relations and engagement:
• Serve as a point of contact for employee inquiries regarding policies and procedures, resolution
and address employee grievances.
Strategic support:
• Assist with workforce planning and the development of HR strategies.
• Collaborate with department heads on operational efficiencies.
Client relationship management:
• Serve as the primary contact for assigned key clients to build and maintain strong, long-lasting
relationships.
Business development and strategy:
• Identify new business opportunities within existing key account clients to drive revenue & execute
strategic growth objectives.
• Understand client requirements & provide tailored HR solutions along with negotiating contracts
and close agreements.
Account and project management:
• Monitor account performance and provide regular reports and updates to clients.
• Handle client complaints and resolve problems promptly.
• Manage account budgets and handle financial transactions.
• Collaborate with internal teams (e.g., creative, administrative, technical) to ensure service delivery
and project success and maintain quality standards.

Talent management:
• Oversee recruitment, staffing, performance management, and employee development initiatives
to ensure the company has the right talent and capabilities to meet its goals.
Employee relations:
• Foster a positive and productive work environment by managing employee relations, resolving
disputes, and implementing policies that support a healthy culture.
HR operations:
• Ensure all HR functions, such as compensation and benefits, are competitive and aligned with
business needs.
Strategic planning:
• Develop and execute HR strategies that support the organizations business objectives, such as
improving sales performance or expanding into new markets.
Partnership with leadership:
• Act as a trusted advisor to senior leaders, providing data-driven insights on HR-related issues and
helping them integrate HR best practices into decision-making.
Business growth support:
• Identify new business opportunities, develop strategies for market expansion, and collaborate with
other departments to ensure that people-related strategies support revenue growth and other
business development goals.
Compliance and analysis:
• Ensure adherence to all legal standards and use data analytics to support decision-making and
measure the impact of HR initiatives.

Relationship management:
• Act as the main point of contact for key clients, building trust and maintaining strong, long-term
relationships.
Strategic planning:
• Develop and execute strategic account plans to meet client HR needs, achieve targets, and identify
opportunities for growth.
Client needs analysis:
• Understand client requirements and challenges to identify how the companys HR solutions can
meet those needs.
Operations management:
• Supervise core HR functions such as payroll, benefits administration, and maintaining accurate
employee records.
Internal collaboration:
• Coordinate with internal teams, and customer support to ensure smooth delivery of products and
services and address client needs effectively.
Problem-solving:
• Serve as the primary point of contact for client issues and complaints, working to resolve them
promptly to maintain customer satisfaction.
Performance monitoring & reporting:
• Prepare and present regular reports on account, performance, key metrics and future opportunities
for both internal for senior management and external for clients.
Negotiations:
• Lead contract negotiations, renewals with key clients.
Timely delivery:
• Ensure the correct products or services are delivered to the client in a timely and efficient manner.
General administration:
• Perform other general administrative tasks like filing, answering phones, and managing
correspondence.

• Assist in the recruitment process by posting job openings, screening applications, scheduling
interviews, and conducting background checks.
• Provide administrative support for new hire onboarding, including processing paperwork.
• Maintain accurate and up-to-date employee records.
• Respond to employee inquiries regarding HR policies, benefits, and procedures.
• Support payroll administration by verifying timesheets and tracking attendance.
• Organize and coordinate employee training programs and workshops.
Sales
• Assist in preparing sales proposals and contracts.
• Create and maintain client files and sales reports.
• Provide administrative support to the sales team & Head of Department.
• Manage sales data, track key performance indicators, and create sales reports for management.
• Coordinate logistics for events or meetings, such as scheduling and client communication.
• Manage customer accounts, update CRM systems, and prepare sales documents.

• Manage a large volume of inbound and outbound calls, emails, and chats with knowledge and
efficiency
• Identify and address customer needs, with a goal of total satisfaction
• Provide expert answers to questions about products, pricing, and availability while presenting the
value of our product portfolio to customers
• Respond quickly, professionally, and accurately to customer inquiries regarding orders, status,
complaints, etc.
• Meet customer-service department qualitative and quantitative daily & monthly targets.
• Maintain daily recordings and documentation of issues and resolutions in a database for sales and
executive management teams to review.