OP/IP AND ADMISSION OFFICER
INTERNATIONAL MODERN HOSPITAL
Total years of experience :8 years, 9 Months
• Well knowledge of all insurance network coverage in hospital.
• Dealing with more than 45 insurance coverage networks.
• Responsible for the maintenance of the patient's documents
• Maintaining patient's information, reports, income reports and statistics with balancing the daily schedule
• Developing the forms and manuals and procedure of organization
• Processing patient's billing, statements, reimbursement claims, post transaction and data
• Dealing with the queries and responding to them by telephone or by writing
• Responsible for the reports distribution, telephone, and generation of the bills
• Patient’s admissions
• Well experienced in All inpatients OT material charging whatever surgeries has done in operation theater
• Well knowledge of pre-approvals of all special procedures.
• Sending urgent approvals to insurance companies in emergency cases.
• Performed general office duties and administrative tasks
• Scheduled appointments and maintained up-to-date files.
• Answering the telephone and dealing with queries from patients and hospitals etc.
• Politely greeting patients and visitors to the center.
• Explaining the practice procedures to new patients.
• Dealing with all requests in an efficient and courteous manner.
• Updating the files computer system with appointments and personal details.
• Making sure that the appointments system runs smoothly.
• Checking patients in and out.
• Accurately collecting information and personal details about patients.
• Arranging any necessary follow up appointments for patients with hospitals or with other healthcare professionals.
• Ensuring that all medical samples are correctly labeled.
• Receiving urine and blood samples and sending them off to hospital laboratories.
• Filing away the results of tests.
• Liaising with couriers and delivery companies.
• Making sure that phlebotomy rooms and accession room is fully stocked with essential supplies.
• Making requisition invoice ordering stock for Laboratory
• Direct supervision of patient relations staff in all clinic areas.
• Maintaining a consistent supervisory presence in the clinics in collaboration with the clinic manager. Provides feedback regarding patient relation staff performance to the clinic manager.
• Provides direct supervision to the patient relation staff.
• Ability to prioritize tasks.
• Performs additional duties as specified by the director of department operations.
• Liaises with insurance department to resolve registration errors.
• Awaring full knowledge of hospital services.
• Update the departmental policies and procedures as needed
• Establishing and maintaining the highest standard of Patients service in all assigned areas.
• Demonstrates cooperation, coordination, and respect among individuals/ departments in order to provide excellent Patients service (internal & external).
• Demonstrates the ability to effectively and creatively deal with unsatisfied patients.
• Demonstrates the ability to be culturally sensitive.
• Provides interpretation/translation, both verbal and written if needed.
• Maintain and safeguards the confidentiality of patients and all hospital information.
• Timely follow up with patients
• Knowledge of Medical Billing terminology
• Ability to type and operate computer
• Extensive knowledge of insurance matters
Gulf Diagnostic Center Hospital (ABU DHABI)
Part time job in Accounts Department an accounts payable section
• Accounts Payable Processes & Management
• Invoices/Expense Reports/Payment Transactions
• Corporate Accounting & Bookkeeping
• Spreadsheets & Accounting Reports
• reviewed and matched invoices
• processed invoices and generated checks
• verified and processed employee expense reports
• communicated with vendors
• researched invoice discrepancies
• monitored payment status of accounts
• assisted with month end closures
• provided general support to the Accounting Department
• maintain updated vendor files
• maintain the general ledger
M BA (Finance) Comsats institute of information technology (Wah Cantt) (2009-2012)
B.Commerce University of the Punjab Lahore. (2005-2007)