Administrative Manager
Arloid FZCO
Total years of experience :12 years, 4 Months
Provides communication systems by identifying needs; evaluating options; maintaining
equipment; approving invoices.
• Improves program and service quality by devising new applications; updating
procedures; evaluating system results with users.
• Achieves financial objectives by anticipating requirements; submitting information for
budget preparation; scheduling expenditures; monitoring costs; analyzing variances.
• Contributes to team effort by accomplishing related results as needed.
Bear a full & comprehensive knowledge of the Hotel, including all departments, services, outlets, amenities and functions
• Ensure the guest are familiarized of all the facilities and services within the suite
• Maintain a high level of communication & feedback within the department
• Identify & anticipate guest needs
• Up sells suites and cross sells all outlets within Burj Al Arab and Jumeirah
Welcome guests in a good manner and warmth
• Carry out in check-in and check-out
• Anticipate and meet guest’s needs and requests, ensuring complete guest satisfaction
• Report for duty punctually & in accordance to the issued department duty roster
• Responsible for up-selling of facilities and services in the hotel
• Take part at the team meetings
Complete cashiering transactions in accordance with the hotel credit policies
• Carry out guests registration, cashiering and administrative tasks
• Coordinate with all concerned departments in order to ensure smooth operations
• Handle complaints and to ensure the guest satisfaction
• Update oneself with the hotel pricing and other facilities while informing the incoming guests
• Attend the calls for the hotel customers who are in need