Support Manager for KR-NET Project (Konkan Railway)
PROLINK COMPUTERS PVT. LTD. Third party Contract HEWLETT- PACKARD INDIA SALES PVT. LTD.,
Total des années d'expérience :26 years, 9 Mois
Exhibits excellence in designing & architecting complex & cross-functional network for large datacenters, Core Network Management, network deployment and network operations at customers’ location Sound understanding of networking and security concepts pertaining to VPN, LAN, WAN, Wireless IT Communication, WAN Protocols, Networking Devices Administration and Maintenance in multi-platform environment; proven abilities in planning / implementing and executing support functions using IT as business tool; Disaster recovery planning and implementation for large enterprise infrastructure in a global environment. Demonstrated capability of providing end-to-end Strategic IT & Networking Solutions; a thorough professional with solid experience in formulating robust integrated IT strategies while managing & leading teams for running a successful process operations and developing Business Continuity Plans, Procedures, SLAs and Service Standards for driving Business Service Excellence. Possess strong competence to collaborate with Senior Management for providing strategic inputs and IT vision and implement new technologies. Adequate knowledge of ITIL Best Practices & Methodologies and hands on exposure to various Quality Fundamentals. Customer focused with significant experience in making product / solution offerings to the clients / customers through streamlining processes & procedures, process re-engineering, global rollout, development support and maintenance. Possess knowledge of Vulnerability Assessment and Risk management; adroit in developing, implementing and assuring security policies, processes, tools and architectures. Articulate communicator with proven acumen in coordinating and negotiating with the Vendors, Service Providers, System Integrators and Implementation partner for seamless techno-commercial operations.
Duties & Responsibilities: • Implementation / Administration /Configuration /Troubleshoot to Services’ Management the IT Hardware & IT Software • Network Management & administration of LAN / WAN / Wireless environment and TCP/IP protocols including network OS software & application Management security • Windows 2003 Directory infrastructure Management and exchange 2003 mail server including mailbox access and ISP connectivity for domain web access
Citrix Role and Responsibilities: Responsible for managing approximately 50+ Windows 2000/2003
Citrix MetaFrame/Presentation/XenApp servers, Secure Gateway, Web Interface (NFuse), Ticketing, and file cluster servers, as well as Citrix Access Gateway Enterprise devices. Responsible for server build standards, QA, implementation, ongoing maintenance, and evaluation of new versions and products.
Serve as primary liaison to Internal Audit group and as SME for Threat Vulnerability security compliance team. Identify new server updates and coordinate deployment schedules and compliance reports. Assist with maintaining group policies within Active Directory sub-domain to secure servers, and establish and apply "best practices" for servers and Citrix farms. Lead business-side project teams on movement of
new applications to production. Participate in 24x7 on-call support rotation. • Responsible for providing support, administration, configuration, implementation and support of Citrix Architecture (i.e. Citrix XenApp & Provisioning Server, SAP, XenDesktop used by our offshore group. • Extensive experience in the administration, configuration, implementation and support of Microsoft back office technologies for Windows Server OS. • Document operational processes, troubleshooting guides and run books that will be transitioned to IT support teams.
Textrade International Ltd. Surat, Mumbai, USA Role: Fore fronting entire gamut of IT infrastructure operations encompassing Capacity Planning, Asset Management, Procurement & Vendor coordination, etc. for IT set up. Handling the IT Processes E.g. Backup Management, Patch Management, Antivirus Management and TCP/IP Vulnerabilities Management Leading a team of 60 (System, Network, Security, Mailing and Database) employees for extending complete infrastructure support Handling inventory of software & hardware for the IT Infrastructure Interacting with vendors such as MTNL, Tulip, Wipro,
IBM, Reliance & Comnet Vision and monitoring their SLA. Responsible for managing SLA to maintain uptime and high availability of the complete IT Infrastructure Implementation and adherence to IT-Security activities & calendar including health-check, gap-closures and quarterly activities. Handling & supporting the team in technical issue(s) include (Microsoft Win 2003 Servers and Win 2000 Servers & Professional, Router, Switches & etc.). Overseeing administration of IT Help Desk Management including allocating
resources, monitoring team performance and controlling respective SLA, etc Developing and maintaining desktop standard software configuration images
Key Projects Executed: Title: Textrade International Ltd. (U.S.A., U.K., and India), Textrade (U.S.A., China, and India), Retail Outlets (India, U.S.A.) Role: Systems Team Responsible for managing Servers, Backups, Network Team Responsible for managing the Router’s, Switch’s Firewall’s, Database Team Responsible for managing the Oracle 9i & Microsoft SQL Servers 2000.
Maintenance and troubleshooting of Citrix Server farm running 100+ physical & virtual Windows 2003 servers for production, QA/Test and Disaster Recovery (DR) environment. Support IIS, Citrix, MS, Application Support and troubleshooting in Citrix farm. • Leading L2/L3 support teams for Citrix in
24x7x365 global infrastructure support environment. • Planning and testing the application Virtualization for various new application releases using Citrix Streaming Profiler and publishing it to the Citrix farms.
• Provisioning new physical & virtual servers and installing Citrix on them for expansion of Citrix farms.
• Analysing Incident, Change & Problem tickets and providing status on daily and weekly status call. • Proactively communicate with Project Manager and Service Delivery Managers (Onshore & Offshore) about major issue. • Incident management ensuring application availability and smallest possible business impact with minimum service disruption. • Managing support shift roster, work allocation and delegation to the team while oversee the progress and support on technical and non-technical issues. •availability
and smallest possible business impact with minimum service disruption. • Managing support shift roster, work allocation and delegation to the team while oversee the progress and support on technical and non- technical issues. • Oversee delegated Infrastructure activities e.g. maintenance reboot, power down, patching, upgrades, DR exercises, maintaining production system for stability. Knowledge management on share point portal •Business users meeting, IT issues discussion and resolution including escalations management and timely response. •Ensuring right level or resource and expertise deployed during crisis. •Coordinating and resolving problems between competencies. •Span of control all aspects of IT Infrastructure globally, Global
IT policies and procedures, IT Security, IT procurement, Control and monitoring of Facilities Management
805/1500 2nd class