Sanjaykumar Shahani

issues.
•
Supervising escalations, customer and internalcommunicationsand periodic communications to all stakeholders.
•
Keeping all customers and internal business stakeholders informed about the status and development of the Service.
•
Hosting & facilitating monthly and weekly interlock calls to review delivery with the Customer Service Delivery Lead and Manager.
•
Developing RCAsforinternalandcustomerconsumption.
•
Ensuring zero impact on existing infrastructure by providing governance and supervision to all transition and project activities.
•
Securing safe implementation in proper documentation within the Service Catalogue, process documents and inventory by governing service readiness review of all major projects.
•
Implementing Continuous Service Improvement processes to ensure Infra Ops Service Levels are always meeting or exceeding Business/IT expectations.
•
Furnishingservice andoperationalsuggestionsand guidance to higher management.
•
Maintaining deliveryperformancemetricsand meeting SLAs.

ServiceDelivery Management.
ServiceIntegration&Management(SIAM). Client/ StakeholderEngagement.
Operations Management, Supervision &
Excellence.
ITInfrastructure&Application Management. Project Execution & Implementation.
GlobalServiceDeliveryManagement.
SLAs, OLAs, KPIs, Metricsand Reporting ITIL/IITSMProcessDesign& Integration
Change Management Training& Mentoring
Conflict Managementand Resolution.

issues.
•
Supervising escalations, customer and internalcommunicationsand periodic communications to all stakeholders.
•
Keeping all customers and internal business stakeholders informed about the status and development of the Service.
•
Hosting & facilitating monthly and weekly interlock calls to review delivery with the Customer Service Delivery Lead and Manager.
•
Developing RCAsforinternalandcustomerconsumption.
•
Ensuring zero impact on existing infrastructure by providing governance and supervision to all transition and project activities.
•
Securing safe implementation in proper documentation within the Service Catalogue, process documents and inventory by governing service readiness review of all major projects.
•
Implementing Continuous Service Improvement processes to ensure Infra Ops Service Levels are always meeting or exceeding Business/IT expectations.
•
Furnishingservice andoperationalsuggestionsand guidance to higher management.
•
Maintaining deliveryperformancemetricsand meeting SLAs.