Sanjay Wadhwani

• Added 300+ users to the EV on-demand service as measured by user growth, by analyzing EV sales data and
identifying high-demand zones. .
• Reduced operational costs by 35%, as measured by monthly van deployment budgets, by analyzing historical
demand and optimizing charging van allocations to minimize downtime.
• Increased dashboard adoption by 60% among management by building intuitive Power BI dashboards tracking customer behavior, fulfillment rates, and cancellation trends.

• Learned how to clean and preprocess raw datasets using Excel, ensuring accuracy and consistency for analysis.
• Gained hands-on experience in creating interactive Power BI dashboards to visualize trends and key business insights.
• Developed skills in data storytelling by analyzing real-world case studies and presenting insights in a business context.

• Increased customer satisfaction ratings by 20% by analyzing feedback data and implementing tailored resolution strategies for AT&T and Visible Mobile clients.
• Successfully resolved 95% of escalated customer queries within SLA limits by identifying root causes and coordinating with cross-functional teams.
• Contributed to a 45% improvement in first-call resolution by identifying trends in customer pain points and refining communication workflows.