Sr. Executive - Operations
Onicra Credit Information Company limited
Total years of experience :9 years, 9 Months
• Ensuring the completion of all work on and before the turnaround time along with client satisfaction as per all Service level agreement.
• Consolidated daily productivity in MIS.
• Maintain relationship with client.
• Comfortable working in various professional environments multi-tasking and managing responsibilities under minimal supervision.
• Strong interpersonal skill for dealing with vendors management employees and clients of all personalities
• Strong customer service clerical, clients and general skills
• Proven ability to perform quality control checks on user input and output, detecting and correcting basic error functions
• Knowledge of quality standards and practices
Deal with Applicant and Client.
•Major work on Online Portal, emails and Phone.
•Handle all the other responsibilities related to the job.
•Make daily work plan of seniors with proper timings.
•Meet the TAT (Turnaround Time) in order to accomplish with the client requirements.
•Maintain various trackers to monitor and manage productivity.
•Worked on Voice and Non Voice Part of Operations.
•Managing data using MS Excel.
•Develop long term and short term communications strategy to assist rollout of CRM applications.
•Ability to easily build professional relationships with the different persons from other teams/areas.
•General knowledge of computer usage and applications
courses: Rohtak Haryana