Head of Operations
TBD
Total years of experience :18 years, 6 Months
Business Development/Partnership and Customer Relationships
Business Development with all major Diplomatic Missions to acquire global tenders in North Africa region namely, Morocco, Algeria, Tunisia and Libya.
Successfully managed to acquire contracts for Portugal, Dutch, Norway and Croatia Global tenders from MOFA in Morocco and other North Africa regions.
Handling a fact-finding device to assist in determining whether to buy the business at all, how much to pay for the business and how to structure the acquisition.
Responsible for profit and loss account at the project level and managing the same through yearly Budget forecast.
Corporate Affairs/Customer Win back
Global Project Head for UAE Visa application process for a Low Cost
Business Development - Opening new geographic market opportunities for IVS Global Service UAE Visa project in 19 countries across South Asia, UAE, GCC, Africa & CIS regions
Team Motivation - Handling team of 2 Managers and 3 Asst. Managers.
Partnership Sales and Account Management - Responsible for creation of Annual Sales & Marketing Business Plan in concurrence with Top Management and Client’s requirement to enhance revenue and profitability by opening 12 internal locations in 6 months.
Revenue Management- Generating the revenue by expanding service offerings for eg organizing road shows, international exhibitions in all 19 countries.
Business Development and Operations Portfolio
Handling team of 40 staff with 4 Asst. Managers and 3 Managers
Responsible for Sales, Business Development and Consular relationships for Western India
Achievement of monthly volume and revenue targets
Overall responsibility for Annual target and Revenue
Identify and reduce cost opportunities and attrition within the department
Creating alternate revenue stream for LOB
VFS Global ( A division of Kuoni Travel Group
Efficiently managing a team of 120 CSR’s. and 6 Team Leaders
Heading the Pilot batch for Telesales which deals in financial projects (Credit Cards)
Setting targets, goals and discussing strategies for the day/campaign
Ensuring team performance through proper Motivation
Sales, Marketing and Customer Service - Penetrated and opened offices for Belgium, Spain, Canada and Sweden Diplomatic missions in 8 locations - Casablanca, Rabat, Tanger, Tetuan, Marrakech, Agadir, Nador and Oujda. Renewed contracts for 2 years for Spain, 1 year for Canada in 2014 and re-bidding for Belgium.
Revenue Management - Review financial statements and data. Utilize financial data to improve profitability. Prepare and control operational budgets. Plan effective strategies by creating new scopes for Value Added services for eg. form filling services, VIP services, courier services, SMS, extended working hours etc. Increase in revenue by 25% in year 2014
Process and Project Management - Improve processes and policies in support of organizational goals. Formulate and implement departmental and organizational policies and procedures to maximize output. Monitor adherence to rules, regulations and procedures.
Operations Management - Coordinate, manage and monitor the workings of various departments in the organization with a team of 4 Managers and 4 Supervisors.
Acquisition of over 40 major accounts since 2007
Has been influential in operating business with 43 countries and 28 Diplomatic missions
Jointly responsible with other departments to cater to 4 million applicants by end of 2008
Understanding of Scope of Services during RFT stage
Creating and negotiating on SLA’s, timelines and agreeing on the same and sign off on the said contract with various Diplomatic Missions.
Project and Program Management
Onsite and offsite Migrated and Transitioned almost 50 projects in UK, Europe, Americas and African countries.
Identify and implement cost reduction opportunities
Identify process improvement projects while documenting process manuals
Create Standard Operation Procedures for various department