SENIOR OFFICER
ICICI BANK
Total des années d'expérience :18 years, 9 Mois
• Working as an ‘Privilege Banker’, Senior Officer, with Ballygunge Branch of ICICI Bank, Kolkata
• Responsible for service to sales (S2S) to a set of mapped Privilege clients of the bank and for overall branch functioning /operations
• Authorizing cash transactions (Role of Verifier / CSM)
• Reporting to the Cluster Branch Manager
• Worked as a ‘Customer Service Manager’, assisted the Team Leader with the Customer Service Phone Banking (CSPB) team based in Mumbai
• Servicing the Private Banking (High Net worth Individuals) clients of the Bank through e-mail channel
• Responsible to provide end to end resolution to the clients and to handle escalations issues
• Providing training to the new members in the floor.
3 years Diploma in Hotel Management and Applied Nutrition