HEAD of PLANNING
BD Connect Dot Net Limited
Total years of experience :18 years, 11 Months
• Developing high-quality business strategies and plans ensuring the companys alignment with short-term and long-term objectives.
• Lead and motivate subordinates to advance employee engagement to develop a high-performing managerial team.
• Overseeing all operations and business activities to ensure the desired results are consistent with the overall strategy and mission.
• Lead Sales & Technical team, plan and execute market visits, report generation & make sales.
• Overseeing multiple projects, monitoring progress, resolving technical issues and making corrections to meet the deadline, project Handling, Project Scheduling, and Project Documentation.
• Coordination and implementation of customer support activities, including installation, testing, support, training & inventory control, etc.
• Overseeing multiple projects, monitoring progress, resolving technical issues and making corrections to meet the deadline, project Handling, Project Scheduling, and Project Documentation.
• Coordination and implementation of customer support activities, including installation, testing, support, training & inventory control, etc.
• Worked for giant renowned corporate clients in BANGLADESH.
• Analyze regular reports to optimize the branchs profit.
• Direct all operational aspects including distribution operations, customer service, human resources, administration, and sales.
• Leading the branch - responsibility for the branch results.
• Implemented a strong fiber network all over in Chittagong Division & Boost companys image, brand image and improved the quality of service.
• Introduced SOHO broadband system
• Supervised overall operational activities including technical and sales teams at the zone.
• Ensured smooth infrastructure (RADIO & FIBER), for all valued customers.
• Coordinate with valued customers and vendors like BTCL, SingTel, Bharti Airtel, and TATA Communication, for smooth international connectivity.
• Developed advanced Wi-Fi broadband, for local broadband corporate customers.
• Coordinated with NOC & Access team for smooth client satisfaction and demands.
• Played an instrumental role in critical and immediate client deliveries.
• Provided support for practice groups. Identified and developed processes and tools to capture cost savings through operational efficiency.
Network Designing, System Implementation, and hereby ensuring better and smooth prospects for marketing & ensure clients satisfaction by providing new and upgraded services day by day.
• Acquired planning expertise by organizing and scheduling daily/weekly/monthly activities.
• Responsible for network designing, maintaining, troubleshooting, and debugging network-related problems including routers, switches, LAN/Wan, and network security.
• Monitor the overall network and hereby ensure the clients are getting the best service and also delivering specified requirements of all end users.
• Configuring and setup communication devices (Optical Fiber & RADIO) of different brands used for broadband Internet connectivity.
• Supervise all the network & support executives under me to ensure better service quality.
• Managing professional relationships with suppliers and clients.
• Monitor overall network and system to ensure the clients are getting better service and also
delivering specified requirements of all end users.
• Lead configuration and setup of Optical Fiber, DSL, ADSL, SDSL, CMTS and dial-up
technologies used for broadband Internet connection.
• Coordinate technology integration with all departments.
• Supervising all the support executives under me to ensure prescribed service quality.
• Assist the client support desk to generate daily reports according to complaints placed by clients
and submit these reports to the higher management.
• Rolled-out new technology, and maintained security procedures and protocols.
• Dealing with topology/deployment/configuration problems.
• Delivering end-to-end solutions to users while providing high availability and business
continuity.
• Worked with the “Next Generation Network” team for the betterment of future networks and
systems.
* Completed Industrial Training on “GSM Architecture” in TELETALK Bangladesh Ltd., Chittagong. * Thesis completed on “A Case Study on VoIP (Voice Over Internet Protocol) on The Prospective of Bangladesh”.
* Obtained First Class or Division * Completed Industrial Training “Power System Production & Distribution” in SHIKHALBAHA POWER STATION under Bangladesh Power Development Board, Chittagong.