Site Admin
Nakheel Landscapes
Total years of experience :25 years, 3 Months
• Exposure in Engineering design office, experience in leading a small group of Document Controllers, managing Site Document Control team, in addition to the execution of my own document control duties.
• I am responsible for the effective and efficient document control of all engineering documents, in accordance with the established procedures.
• Maintenance and continual improvement of Document Control Management System as per ISO Standard. Monitor the document control requirements on an ongoing basis so as to make recommendations for any improvements in the system if necessary.
• Daily routine activities of Document Control, including distribution of documents, maintaining electronic folders and directories, tracking and retrieval of documents and drawings.
• Expedite the return of documents and approvals or comments within the required time period from internal and external parties to whom they have been issued or distributed.
Maintenance of Important Correspondences & Control of important documents / records / reports, Preparation of (Self-Correspondences) Drafting of letters for the important business letters received, Day to day office management including all legal & statutory issues of the company, Preparation of Presentation documents, spreadsheets, graphical representations, pie charts, To advise the management in all office related day to day business functions, Liaison with statutory auditors, Preparing & checking of salary sheets of Employees, Reporting to Manager Operations, Managed Front Office, answering phone calls, responds to requests from the public, greet visitors, handle mail distribution, Operate Banking, Cash, Receivables and Payables, Timesheets, Assist to executive director, coordinate meetings and did administrative tasks like HR, recruitment, admissions, Maintain the office equipment’s and conduct the office orientation training program, Keeps record of office inventories, Perform other duties as assigned by supervisor or executive director. Handling of petty cash,
HDFC BANK LTD, BOMBAY, INDIA
RELATIONSHIP MANAGER,
29 NOV 2012 TO TILL DATE
• OVERALL GOAL: • Acquisition of new preferred customers
• Enhancement of the relationship by cross-selling products and services as per the profile and need of the customers.
• Deepening the size of the relationship
• Retention of the customers by providing the best possible services and being the dedicated point of contact for these customers
• Was handling a team of 15 members
• Key Result /responsibility Areas: • Acquire new customers meet product criteria and flag them on the system
• I increase liability size of relationship via: Balances in a/c s of existing customers
• Utilizing the sales resources for optimal sales support
• Penetration of products across family groups.
• Sales across all product segments-TPP, Assets, Cards etc.
• Portfolio Management
• Attrition control of customers
• Customer services
• Achievement of income plans and other benchmark
• Operations
• Competencies
• Certifications
Max Life insurance co.ltd, Mumbai
Sr. Agency Development Manager
Jul 2011 to 30 DEC 2012
• Strategic Planning: planning the business and setting business expectations from advisors on monthly basis
• Recruitment: Recruiting advisors conducting activities related to recruitment.
• Operational planning: Ensuring timely customer feedback and grievance ore escalation are attended and resolved in TAT. Fund switch, Premium mode change, Advisor commission, updating MIS of team to find out short fall required for any Rewards or contest gates.
• Team handling: Conducting regular and effective goal setting PRP, IID, GIDas part of development activity .daily
tracking of advisors.
Emirates Bank, Abu Dhabi, UAE.
Sr. Relationship manager (Banking) Retail
March 2008 to Jan2011
• Maintaining relationship with new clients from other sources like bank and channel sourced.
• Retention of the existing client i.e. revenue giving customers to increase online revenue.
• Financial to HNI clients for the wealth management purpose like Portfolio Management Services
• Handling all kinds of retail banking products like payroll a/c, personal loan, rod and credit card
• Conducting Special Campaigns for Promotion of Business
• pay roll acquisition and cater retail services for corporate clients Assigned by the corporate department of emirates bank
• Was handling a team of 20 members
Mashreq bank, Dubai, UAE
Sales Officer (Retail Banking - Liabilities)
April 2006 to Jan 2008
• Customer acquisition through sales of customized salary transfer packages for corporate clientele.
• Assist the liability and assets team by creating a substantial cross-selling opportunity for various liability and asset products.
• Handled all kinds of retail banking products like accounts, personal loan, rod and credit card
• Participated in Dubai Financial Market IPO launch (2006) as branch DFM IPO advisor.
IDBI Bank, Kerala, India
Sales manager (Retail Banking - Liabilities)
December 2004 - February 2006
• New client acquisition via self source and client reference to generate online revenue for organization.
• Superlative communication and team-building skills.
• Ability to manage multiple tasks in a pressured environment
• Handled a team of 20 members and training them to achieve their targets
• Resolve service related issues by co-coordinating with specific departments hence ensuring customer satisfaction.
• Provide market feedback for product improvement and enhancement of sales figures
• was handling all kinds of retail banking products including investments and insurance
HDFC Bank LTD, Kerala, India
Senior Sales officer (Retail Banking - Liabilities)
Nov 2001- Nov 2004
• Develop and implement campaigns involving the sale of promotional products and conceptual development of special events.
• Handled a team of 15 people and making them to achieve their targets
• Dedication and drive as a hard-working individual.
• Cross selling of the HDFC BANK investment instruments.
QUADSEL SYSTEMS (Authorized Dealer for Compaq computers) Madras, India.
Sales Executive
Jun 1998 - oct 2001
• Handled the sales activity for the company
• Achieved set target for all quarter
• Awarded for best seller
MBA (Banking& marketing) IBRM Mumbai 2012
B.A. Degree in Economics, M C College, Calicut University, 1996
Diploma in Computer Management, DATAPRO, 1995