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Sanket Sheth, Senior Manager – Customer Service & Replenishment Planning

Sanket Sheth

Senior Manager – Customer Service & Replenishment Planning·Dorf Ketal Chemicals Pvt. Ltd

India

Master's degree, Operations Research

Work experience

Total years of experience: 7 years, 2 months

Senior Manager – Customer Service & Replenishment Planning

February 2022 - February 2026

Dorf Ketal Chemicals Pvt. Ltd

Mumbai, India

February 2022 - February 2026

• Led global customer service operations; improved CSAT from 3.7 to 4.4 / 5.
• Directed replenishment planning using advanced planning tools.
• Implemented S&OP; processes with sales teams, reducing order-to-cash bottlenecks.
Company industry:
Industrial Production

Supply Chain Manager – Procurement & Planning

January 2023 - January 2025

Dorf Ketal Chemicals LLC

South Houston, United States •Hybrid

January 2023 - January 2025

• Managed USD 50M direct spend, delivering 12% savings (~USD 6M).
• Led supply chain integration of acquisitions totaling USD 200M revenue.
• Developed supplier scorecards and managed 60+ global vendors.
• Oversaw inventory planning for 250+ SKUs across 10 warehouses.
• Managed USD 10M indirect spend, achieving 5% annual cost reduction.
• Key contributor to ISO 9001 certification.
• Delivered executive dashboards and KPIs for leadership decision-making.
Company industry:
Purchasing & Procurement

Supply Chain Analyst

January 2019 - January 2022

Dorf Ketal Chemicals LLC

South Houston, United States

January 2019 - January 2022

• Reduced freight costs by 30% (USD 300K savings).
• Supported ERP integration during acquisition.
• Designed SOPs and process maps to improve supply chain efficiency.
• Applied statistical inventory models to reduce excess stock.
Company industry:
Distribution, Supply Chain & Logistics

Education

North Carolina State University

December 2018

December 2018

Master's degree, Operations Research

United States

Dwarkadas J Sanghvi College of Engineering

June 2017

June 2017

Bachelor's degree, Mechanical Engineering

India

Skills

BUSINESS PROCESS IMPROVEMENT
Intermediate
BUSINESS PROCESS IMPROVEMENT
Intermediate
COMPOSITE MATERIALS
Intermediate
COMPOSITE MATERIALS
Intermediate
COST MANAGEMENT
Intermediate
COST MANAGEMENT
Intermediate
DATA ANALYSIS
Intermediate
DATA ANALYSIS
Intermediate
ENTERPRISE RESOURCE PLANNING
Intermediate
ENTERPRISE RESOURCE PLANNING
Intermediate
INVENTORY PLANNING
Intermediate
INVENTORY PLANNING
Intermediate
LOGISTICS
Intermediate
LOGISTICS
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
PROCUREMENT
Intermediate
PROCUREMENT
Intermediate
SUPPLY MANAGEMENT
Intermediate
SUPPLY MANAGEMENT
Intermediate