Sanket Sheth

• Led global customer service operations; improved CSAT from 3.7 to 4.4 / 5.
• Directed replenishment planning using advanced planning tools.
• Implemented S&OP; processes with sales teams, reducing order-to-cash bottlenecks.

• Managed USD 50M direct spend, delivering 12% savings (~USD 6M).
• Led supply chain integration of acquisitions totaling USD 200M revenue.
• Developed supplier scorecards and managed 60+ global vendors.
• Oversaw inventory planning for 250+ SKUs across 10 warehouses.
• Managed USD 10M indirect spend, achieving 5% annual cost reduction.
• Key contributor to ISO 9001 certification.
• Delivered executive dashboards and KPIs for leadership decision-making.

• Reduced freight costs by 30% (USD 300K savings).
• Supported ERP integration during acquisition.
• Designed SOPs and process maps to improve supply chain efficiency.
• Applied statistical inventory models to reduce excess stock.