Customer Relations & Logistics Manager
NABINA GROUP, QATAR. Nov 2020 – Up to now
Total years of experience :16 years, 3 Months
Customer Relations
Take ownership of customer’s issues and follow problems through to resolution
Set a clear mission and deploy strategies focused towards that mission
Overseeing day-to-day operations of the customer service team
Builds strong relationships while acting as a liaison between the customer & the corporate office
Designs and implements training programs for the department
Collaborates with other departments to achieve organizational goals
Keep accurate records and document customer service actions and discussions
Recruit, mentor and develop customer service agents and nurture an environment
Maintain an orderly workflow according to priorities
Document customer service discussions and actions
Set and maintain all customer service procedures and policies
Record, organize, and file customer interactions and profile/account changes
Provide resources for quality customer service
Implement customer service strategies to improve quality of service
Address and resolve team and customer conflicts
Anticipate and resolve customer service issues
Maintain a professional workspace and workflow
Evaluate agent and representative performance
Respond to customer inquiries on a regular basis
Receive and implement customer feedback to improve the quality of service
Manage daily progress in meeting important business metrics
Logistics
Checking and Maintaining the work log for all staff
Arranging the work schedule for department and major staffs.
Managing the operation activities of Logistics department.
Managing the activities of PMV Department.
Managing the activities for the Store.
Maintaining and approving the Inventories.
Handling Scarp dismantling according the Management advice.
Managing the Scaffolding division with inventories.
Managing the Power tools division.
Allocating the Material and assets according to the availability.
Arranging the weekly inspection for power tool site by site.
Arranging Overtime schedules.
Supervising Collection and dispatching division.
Checking and approving the day to day work schedules as per the site requirements.
Checking and approving petty cash for the operational activities.
Checking the Service Log for the PMV equipment
Arranging contractors for immediate and small jobs locally.
Preparing the daily and monthly reports for the management
Managing the mobilization and demobilization for projects.
Approving purchasing requirements.
Managing the site requirement as the emergency situation.
Sort-out the critical situation on basis of time.
Approving and checking service report of the PMV department.
Formulate and implementing new policies logistics
Attending all the project progressive meetings as department head.
Checking and approving daily travel schedules.
RESPONSIBILITIES
Logistics
• Checking and Maintaining the work log for all staff
• Arranging the work schedule for department and major staffs.
• Managing the operation activities of Logistics department.
• Managing the activities of PMV Department.
• Managing the activities for the Store.
• Maintaining and approving the Inventories.
• Handling Scarp dismantling according the Management advice.
• Managing the Scaffolding division with inventories.
• Managing the Power tools division.
• Allocating the Material and assets according to the availability.
• Arranging the weekly inspection for power tool site by site.
• Arranging Overtime schedules.
• Supervising Collection and dispatching division.
• Checking and approving the day to day work schedules as per the site requirements.
• Checking and approving petty cash for the operational activities.
• Checking the Service Log for the PMV equipment
• Arranging contractors for immediate and small jobs locally.
• Preparing the daily and monthly reports for the management
• Managing the mobilization and demobilization for projects.
• Approving purchasing requirements.
• Managing the site requirement as the emergency situation.
• Sort-out the critical situation on basis of time.
• Approving and checking service report of the PMV department.
• Formulate and implementing new policies logistics
• Attending all the project progressive meetings as department head.
• Checking and approving daily travel schedules.
Procurement
• Checking the requirements for the site as per the client approval.
• Coordinating requirement with project engineers.
• Approving and analyzing Material request.
• Assigning Material request for procurement officers.
• Follow up and approving the quotation
• Checking and approving commercial appraisal and its terms and conditions
• Arrange clarifications in MR items with management and end user.
• Updating and checking MR Status against PO status.
• Updating and checking PO status against Delivery status.
• Managing and coordinating the ware house and store keepers
• Coordination with end user, central ware house, and supplier.
• Plotting RFQ for concerned suppliers
• Inviting and receiving quotation.
• Checking client approval for the material before processing the PO.
• Introducing new suppliers as per requirement
• Negotiating price, payment terms, and delivery terms
• Preparing Commercial appraisal.
• Arranging approvals for the analyzing reports.
• Making the approvals from each department for selected quotations.
• Logistics coordination.
• Freight-Forwarding coordinating.
• Engage in logistic activities from delivery arrangements for import and export shipments from ex -factory level.
• Handling customs clearance formalities.
• Arrangements for import and export shipments from ex -factory level to door delivery at warehouse.
• Handling customs clearance formalities.
• Contracts making and maintaining.
• Issuing call out note against contract and maintain the track record for it.
• Making purchase orders for the company.
• Coordinating with finance department for the payment.
• Coordinate supplier and update delivery status.
• Coordinate with warehouse and confirm material delivery.
• Make sure delivery and receiving delivery confirmation.
• Coordinate invoices with finance department.
• Submitting procurement report to management.
• Guiding procurement operational works.
• Managing Cash Purchase through buyer team.
• Coordinating site operations as coordinator.
• Managing the store keepers and store activities.
• Checking the facilities for the company and work site.
• Arrange the complete work facilities for work site and office
• Coordinating with admin depart for arranging better work facility.
• In charge for site lay down area.
RESPONSIBILITIES
• Checking the requirements for the site as per the client approval.
• Coordinating requirement with project engineers.
• Approving and analyzing Material request.
• Assigning Material request for procurement officers.
• Follow up and approving the quotation
• Checking and approving commercial appraisal and its terms and conditions
• Arrange clarifications in MR items with management and end user.
• Updating and checking MR Status against PO status.
• Updating and checking PO status against Delivery status.
• Managing and coordinating the ware house and store keepers
• Coordination with end user, central ware house, and supplier.
• Plotting RFQ for concerned suppliers
• Inviting and receiving quotation.
• Checking client approval for the material before processing the PO.
• Introducing new suppliers as per requirement
• Negotiating price, payment terms, and delivery terms
• Preparing Commercial appraisal.
• Arranging approvals for the analyzing reports.
• Making the approvals from each department for selected quotations.
• Logistics coordination.
• Freight-Forwarding coordinating.
• Engage in logistic activities from delivery arrangements for import and export shipments from ex -factory level.
• Handling customs clearance formalities.
• Arrangements for import and export shipments from ex -factory level to door delivery at warehouse.
• Handling customs clearance formalities.
• Contracts making and maintaining.
• Issuing call out note against contract and maintain the track record for it.
• Making purchase orders for the company.
• Coordinating with finance department for the payment.
• Coordinate supplier and update delivery status.
• Coordinate with warehouse and confirm material delivery.
• Make sure delivery and receiving delivery confirmation.
• Coordinate invoices with finance department.
• Submitting procurement report to management.
• Guiding procurement operational works.
• Managing Cash Purchase through buyer team.
• Coordinating site operations as coordinator.
• Managing the store keepers and store activities.
• Checking the facilities for the company and work site.
• Arrange the complete work facilities for work site and office
• Coordinating with admin depart for arranging better work facility.
• In charge for site lay down area.
RESPONSIBILITIES
• Checking the requirements for the site as per the client approval.
• Coordinating requirement with project engineers.
• Approving and analyzing Material request.
• Assigning Material request for procurement officers.
• Follow up and approving the quotation
• Checking and approving commercial appraisal and its terms and conditions
• Arrange clarifications in MR items with management and end user.
• Updating and checking MR Status against PO status.
• Updating and checking PO status against Delivery status.
• Managing and coordinating the ware house and store keepers
• Coordination with end user, central ware house, and supplier.
• Plotting RFQ for concerned suppliers
• Inviting and receiving quotation.
• Checking client approval for the material before processing the PO.
• Introducing new suppliers as per requirement
• Negotiating price, payment terms, and delivery terms
• Preparing Commercial appraisal.
• Arranging approvals for the analyzing reports.
• Making the approvals from each department for selected quotations.
• Logistics coordination.
• Freight-Forwarding coordinating.
• Engage in logistic activities from delivery arrangements for import and export shipments from ex -factory level.
• Handling customs clearance formalities.
• Arrangements for import and export shipments from ex -factory level to door delivery at warehouse.
• Handling customs clearance formalities.
• Contracts making and maintaining.
• Issuing call out note against contract and maintain the track record for it.
• Making purchase orders for the company.
• Coordinating with finance department for the payment.
• Coordinate supplier and update delivery status.
• Coordinate with warehouse and confirm material delivery.
• Make sure delivery and receiving delivery confirmation.
• Coordinate invoices with finance department.
• Submitting procurement report to management.
• Guiding procurement operational works.
• Managing Cash Purchase through buyer team.
• Coordinating site operations as coordinator.
• Managing the store keepers and store activities.
• Checking the facilities for the company and work site.
• Arrange the complete work facilities for work site and office
• Coordinating with admin depart for arranging better work facility.
• In charge for site lay down area.
RESPONSIBILITIES
• Checking the requirements for the site as per the client approval.
• Coordinating requirement with project engineers.
• Approving and analyzing Material request.
• Assigning Material request for procurement officers.
• Follow up and approving the quotation
• Checking and approving commercial appraisal and its terms and conditions
• Arrange clarifications in MR items with management and end user.
• Updating and checking MR Status against PO status.
• Updating and checking PO status against Delivery status.
• Managing and coordinating the ware house and store keepers
• Coordination with end user, central ware house, and supplier.
• Plotting RFQ for concerned suppliers
• Inviting and receiving quotation.
• Checking client approval for the material before processing the PO.
• Introducing new suppliers as per requirement
• Negotiating price, payment terms, and delivery terms
• Preparing Commercial appraisal.
• Arranging approvals for the analyzing reports.
• Making the approvals from each department for selected quotations.
• Logistics coordination.
• Freight-Forwarding coordinating.
• Engage in logistic activities from delivery arrangements for import and export shipments from ex -factory level.
• Handling customs clearance formalities.
• Arrangements for import and export shipments from ex -factory level to door delivery at warehouse.
• Handling customs clearance formalities.
• Contracts making and maintaining.
• Issuing call out note against contract and maintain the track record for it.
• Making purchase orders for the company.
• Coordinating with finance department for the payment.
• Coordinate supplier and update delivery status.
• Coordinate with warehouse and confirm material delivery.
• Make sure delivery and receiving delivery confirmation.
• Coordinate invoices with finance department.
• Submitting procurement report to management.
• Guiding procurement operational works.
• Managing Cash Purchase through buyer team.
• Coordinating site operations as coordinator.
• Managing the store keepers and store activities.
• Checking the facilities for the company and work site.
• Arrange the complete work facilities for work site and office
• Coordinating with admin depart for arranging better work facility.
• In charge for site lay down area.
HYUNDAI TRIDENT POWER CRAFT, Bangalore. September 2007 - September 2009
Designation - Procurement Officer.
Responsibilities
• Receiving purchase request
• Coordination with engineering team
• Sourcing the quotations
• Introducing new suppliers
• Analysis with received quotations
• Bench mark analysis
• Making approvals for the analysis
• Vender selection.
• Negotiating with suppliers
• Expediting the delivery
• Coordinating with site and store.
• Arranging approval for the orders.
• Payment follow up