Functional Consultant
Bluesky Technology Consultants FZE
Total des années d'expérience :13 years, 9 Mois
-- Leading project team consisting of multiple system integrator and internal sources for the implementation of ERP
-- Responsible for reviewing project technical status and making decisions to achieve project goals
-- Responsible for management and escalation of risks and issues
-- Deployment of Application within a stipulated time period
-- Conducting End User training
-- Pre Sales requirements analysis and documentation
-- Present Live demonstration of ERP system
-- Documentation of complex business process
• Requirement gathering from client
• Requirements Analysis and documentation
• Mapping business process with the functionality of the ERP system
• Conducting Live demonstration of ERP system
• Coordinating with development team for customizations
• Preparation of Scope of Work document
• Assisting in closure of sales
• Preparation of Sales Handover Document
• Monitoring the Implementation progress
• Ensure successful completion of Implementation
-- Working with customers to identify problems and advising solution
-- Research, diagnose, troubleshoot and identify solutions to resolve customer issues
--Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
--Provide prompt and accurate feedback to customers
-- Ensure proper recording and closure of all issues
-- Prepare accurate and timely reports
-- Document knowledge in the form of knowledge base, tech notes and articles ERP Projects
-- Implementation of ERP System
-- ERP system Implemented in following industries:
---Trading
--- Logistics
--- Manufacturing
--- Retail
--- Service