Santanu Dipta Sarker

• Performed accurate data entry and maintained digital records.
• Collected bio-metric data, including fingerprints, iris scans, photographs, and signatures for National ID
registration.
• Verified applicants identity and supporting documents according to official procedures.
• Assisted applicants throughout the registration and verification process.
• Ensured the accuracy, confidentiality, and security of personal information.
• Operated bio-metric devices, computers, and office equipment efficiently.
• Worked effectively with team members to meet daily operational targets.

Logged customer complaints and support requests accurately in the companys ERP system.
Assisted customers with troubleshooting network and internet-related problems, ensuring timely resolution.
Configured and maintained Wi-Fi routers and network devices for residential and corporate clients.
Installed, configured, and supported office IT equipment, including computers, printers, and networking devices.
Coordinated with technical teams to resolve complex customer issues efficiently.
Assisted in setting up and maintaining office IT infrastructure and network equipment.
Ensured customer satisfaction by providing prompt and effective technical support.

• Provided food and essential support to people during COVID-19
• Assisted patients in reaching hospitals during emergencies
• Participated in community volunteer work during the pandemic