Senior Service
Freightworks
Total years of experience :15 years, 7 Months
Freightworks is an international freight forwarder and logistics provider, located in Dubai (UAE). Offers premium logistics services to businesses worldwide. It is a joint venture between the shareholder Emirates/DNATA, the largest supplier of air travel services in the Middle East and Kanoo Group, a diversified business conglomerate with the main scope in shipping and trading.
Nature of work/Responsibilities
Managing a Team of 5 who are frontlines for all outgoing / incoming shipments as well as all customer oriented procedures.
Reporting directly to logistic Manager, Personally Responsible for handling escalations and resolving the same at customer as well as supplier level.
Responsible for premier customer transactions, key contact for priority services.
Coordinating with Freight forwarders for transportation of goods to international destinations, and also for obtaining documents, i.e. Commercial Invoices, Certificate of Origin, Packing Lists, Bill of Landing & Airway Bills/Job Wise costing
Online Preparation of Certificate of Origin, Ministry approval & CID approval for all YEMEN export shipments.
Handling customer concerns and ensuring problem resolution with customers, service providers and Logistics Centers.
Providing customer support with necessary information about their orders, materials, shipments and payments.
Responding to customer and management inquiries regarding service schedules, inventory & shipment status.
Continuous focus on budget consistency, and maintaining effective cost cutting.
Preparing daily schedule dispatches for warehouse.
Preparing multi modal shipping documents including dangerous goods declarations, cargo manifests, and outward consignment notes. Overall control over preparation of various warehouse documents. Preparation of a variety of reports.
Coordinating operations of heavy vehicle fleet (trucks, cranes, forklifts). Liaising with user departments with regards to their day-to-day materials and equipment requirements.
Communicating with service providers with daily order registration, delivery confirmations, POD, and other issues as required.
Preparing Enquiry, Quotations according to the sales team requirement.
Reviewing Purchase Orders, Invoices, Receipt Vouchers, Performa invoice, etc. Ensuring regular follow-ups with clients.
Provide customers with all necessary information about their orders, materials, shipments and payments, also handling customer's special requirements or complaints.
Processing all associated documentation either manually or through an automated system expediting the Import/Export shipment.
Co-coordinating between Service Delivery and Logistics teams to ensure shipments are effectively handled.
Conducting regular checks on procedures, ensuring quality and safety standards are maintained.
Ensuring shipments handled according to IATA, DGR, and IMCO etc. guidelines.
Assist team members in their day to day work to motivate them and review their work to achieve maximum results.
Handling of trucking movements to Yemen via Saudi & Oman Borders.
Specialist in handling military vehicles and import export shipments-handled for UK military vehicles from Al Minhad Airbase (Jebel Ali) to UK.
Establish a good rapport with project customer and their suppliers.
Preparing the Costing sheet based on freight expenses and transportation expenses
Ensuring the efficient running of administration and office procedures.
In year 1995 “EURO STAR PACKING "under its brand was first to introduce an innovative concept of stuffing & lashing 3-4 car’s in 40ft HC container, which has proven to be reliable and commercially viable.
Nature of work/Responsibilities
Issuing Container release and acceptance to shipper as well as Handling S.O.C & ISO Tank Containers.
Co-coordinating with shipper & vessel operator for booking slot / Preparing loading list for DPA & vessel operator
Passing Customs export declaration for containers through E-clearance
Attending customs inspection, managing the inspection schedules and timely completion of the paperwork.
Preparing BL & Manifest and releasing BL to shipper and Sending BL & Manifest to next port and final destination
Sending Bill of lading details to shipping line and coordinating with them for Bill of lading drafts.
Maintaining transshipment record in excel sheet which helps us tracking shipments.
Effective space management responsibility. Specialized in vehicle exports.
Collecting the cargo from co-loader and customers and make arrangement of stuffing in warehouse.
Essential Time management on movements of shipment and managing escalations on delays.
Sending pre-alert to different destination(i.e. HBL, MBL and invoices)
Preparing periodical shipment status report based on destination agent and port wise.
Preparing Export Documents behalf of Free zone Customer i.e. Invoice & Packing List for transferring the goods from Free zone to Dubai locally + Internal Transfer (Free zone).
Updating day today changes with the customer and keeping them well informed about the new changes.
“Delta Marine” is a Growing Company which provides consulting and operations Services for different type of marine operations. Marine warranty, marine consulting.
Nature of work/Responsibilities
Preparing import & Export declaration for shipments
Coordinating with customs to clear the import and export shipments.
Arranging to clear & collect the import container from port.
Arranging to offload and delivering the shipments to customers.
Arranging transportation to move the cargo designated place.
Keeping track on Transportation for timely delivery
Reporting senior manager on the completion of the job with job completion report.
POST GRADUATION DIPLOMA IN INVESTMENT MANAGEMENT