Santosh Panta

 Acts with integrity, honesty and knowledge that promote the culture, values and mission of
Company.
 Maintains a calm demeanor during periods of high volume or unusual events to keep store
operating to standard and to set a positive example for the shift team.
 Anticipates customers and store needs by constantly evaluating environment and costumers
 Delivers legendary costumer service to all customers by acting with a customer come first
attitude and connecting with the customer. Discovers and responds to customer
 Keeping in contact with existing customers in person and by phone
 Making appointments with and meeting new customers
 Agreeing sales, prices, contracts and payments and meeting sales target.

Welcome and greet every customer in a warm and friendly manner & demonstrate excellent
customer service at all times.
 Identify customer needs through asking open questions; confidently recommend and
demonstrate appropriate products; recommend alternative or additional products at every
sale opportunity and close the sale
 Receive cash/credit or payment in any authorized modes from customers, issue receipts/
bills against their purchase and provide professional cash point service.
 Handle customer complaints professionally and efficiently, in line with the company after
sales policy.
 Maintain clean and organized cash counters and highest standards of housekeeping
throughout the store as well as personal grooming standards as advised by company.
 Displaying the items as per (FIFO) procedure, bar-coding to the products and inputting the
invoices in the system.
 Segregate the incoming products as per the department allocated.
 Perform the inventory control of the products, check the availability and send the L.P.O to
supplier.
 Determine the most effective ways to sell and promote the products.