Manager
Continental Group
Total years of experience :16 years, 5 Months
*Facilitation of site visits for existing clients in a timely manner.
*Prepare and maintain progress reports/data of sites with updated pictures and communicate with
clients accordingly. Publish weekly management reports on the recent developments of the project.
*Draft communication and newsletters for new prospects & existing clients.
*Developing Feedback or complaints procedures for clients to use.
*Arranging necessary meetings with new and existing clients and facilitate them to take appropriate decisions pertaining to the property. Thereby focusing on ‘client relationship management’.
*Initiate regular meetings with Board of Directors of the organisation to discuss possible improvements
in customer service and give presentations of important statistics for future planning.
*Adopting a progressive approach by researching and updating self on latest projects and development
regulations and present market analysis.
*Efficiently hand over units to clients and conclude the relevant formalities.
*Analyzing the quality of calls / solutions offered by the team members to our client COVANCE.
*Generate quality reports and study them to understand the areas of improvement. Striving to better the customer service and raise benchmarks on a regular basis.
*To analyze all software related issues and provide effective solutions to our client CNA Insurance,
based in the United States of America. Thereby ensuring optimum customer service.
*Constantly striving to receive multiple appreciation CSAT surveys and responses.
*Recommend efficient modifications for the necessary systems to improve efficiency and reduce cost of all operations.
*Train all new employees on the various procedures and processes. Assist compliance to all the related
metrics and provide expert knowledge to resolve issues.
*Act as a key liaison between the sales and marketing department.
*Arrange appointments with prospective buyers to showcase the residential projects and follow up with
such prospects throughout the sales process.
*Maintain weekly, monthly and quarterly reports listing sales figures and client track records.
Systematic documentation of contracts and purchase agreements.
*Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
*Efficient communication and timely follow up to ensure clearance and collection of outstanding dues
from customers.
*Excellent soft skills ensured retention of many difficult customers who invested in the Boisar
residential township project. Tata’s first affordable housing project in Boisar having components like
Shubh Griha (low cost housing), New Haven (mid-segment) and Row Houses with a total number of
about 2500 apartments. Comfortably managing the accounts of such volumes with quality.
*Achievement: Won the Individual Achievement Award for Customer Handling - Boisar Project
*Validation and analysis of the sales report submitted by HP’s external and internal customers.
*Ensure accurate sales reporting and update the same data into HP systems so that the data flows
precisely to the HP downstream systems that will result in correct sales compensation to the
customers.
*Tracking the missing sales reported by HP Partners.
Conducted surveys and assessments of partners to assess partner needs and results.
*Achievement: Certified and Awarded as the best performer for 3 consecutive quarters with the
‘Certificate of Excellence’.
*Analyzed legal documents, including wills, insurance policies and corporate contracts.
*Coordinated with Attorneys in U.S to manage portfolios in a timely manner.
*Assisted the U.S. litigation team with the reviews of legal mail and identifying the corresponding loan
numbers.
*Retrieving data from various resources to analyze loan details and update the relevant information
into analysis sheet or database.
B.Com (Travel and Tourism Management) - Bangalore University-India