Assistant Store MAnager
Emirates First Group
Total des années d'expérience :17 years, 8 Mois
• Assists Store Manager in recruiting and hiring appropriately to ensure store is fully staffed at all times. Effectively manages store operations, ensuring consistency and compliance. Major Duties and Responsibilities: ... Regularly communicates with Store Manager to discuss strengths, opportunities, and trends in business.
• Determining the cause of the problem; selecting and explaining the best solution solve the problem; expediting correction or adjustment; following up to ensure resolution. Listening to staff and customer related problems & providing solutions.
• To pro-actively manage all aspects of the inventory management and control function independently, effectively, accurately and in a timely manner.
• Implement the control system to reduce damaged and expired items
• Conduct monthly physical inventory count
• Reconcile the inventory records against the physical count
• Help in investigating for any loss of items when required.
• Maintains quantity of supplies and monitors shelf life of a particular item(s) based on receipts or invoices for submission to the accounting head
• Verifies, checks discrepancies on stock quantities, packaging, quality and pricing.
Company: M.H.ALSHAYA LLC.
Location: Abu Dhabi (U.A.E)
Designation: Store Supervisor.
Brand: Pink berry
➢ To create sales & service focused environment, maximizing sale by utilizing
My tools i.e. Targets/Conversions/Mystery Shoppe.
➢ Ensure that sales & performance is monitored for all employees and used to maximize sales and highlight performance.
➢ Monitor stocks level, maintain inventory and stock transfers. Responsible for receiving shipment.
➢ Train and develop staff knowledge and skills relating product knowledge, client service, store standards and supervise new shift leaders.
➢ Generating daily, weekly and monthly reports. Creating purchase orders, manage deliveries of raw products and control wastages.
Company: Bnke SERVICES PVT.LTD
Date: July 08' to July 11'
Location: Salt Lake City, Sec: - 5
Kolkata. West Bengal. India.
Designation: Process Specialist
Process: Echo Logistics & DIRECTV
Job Profile: Sr.Process Specialist (Tech support)
➢ Customer and Technical Support Representative in an Inbound Process for a U.S. Satellite TV company & Logistics solution (tracking shipments)
Company: I-CORE e-SERVICES LTD.
Date: Aug 07' to July08'
Location: Salt lake City, Sec: - 5
Kolkata.
Designation: Sr. Customer care Executive
Process: Amway
Job Profile:
➢ Up-Sell subscription to the customers was one of the key performance areas and I have always met the client requirement of above 8% sales conversion every month.
➢ Maintain the call quality and ensure ethical means are used while handling calls of the customers.
➢ Exceed and excel in all parameters month on month and provide the best customer experience blended with the best resolution for the resolution of all technical issues.
Company: Vibgyor Compu info PVT.LTD
Date: Jan 06' to Feb 07'
Location: Salt Lake City, Sec: - 2
Kolkata
Designation: Customer Care Executive
Process: Mortgage
Job Profile: Loan Officer.
➢ Handling high call volumes to meet the business requirements of the company and of the clients.
➢ Selling and Up-Selling were of key importance. I have always achieved and exceeded the targets set by the client and the company.
➢ My key areas of performance and achievements are: FCR (First Call Resolution), AHT, Revenue (RPC), Call Quality.
Key Skills: Awards & training attended
• Communication, flexible in working at shifts and having a positive attitude towards the work.
• Awarded for excellence in inbound customer care service, commitment and dedication and 100% attendance in the year 2008/09 and 2010.
• Promoted as a Sr. Process Specialist for dedication & Commitment.
• Awarded for excellence in Customer service in food & beverage industry.
• Basic Knowledge of computer operation, MS excel, MS Windows & with a typing speed of 30 words per minute.
B. Sc ( Microbiology) Calcutta University St. Paul's Cathedral. Mission. College 2006 62%
12th Higher Secondary St. Paul's Cathedral. Mission. College 2003 52.8% 10th W.B.B.S.E S.S.M.V. 2001 63%
Examination Passed Board / University Name of School/College Year of Passing Percentage