IT Technical Support
Computer Network Systems
Total years of experience :6 years, 4 Months
CNS - ( Computer Network Systems), Dubai, UAE.
IT Technical Support
September 2012 - Present
Duties and Responsibilities
• Handheld Support & End User Support
• Administering and maintaining Active Directory
• Creating Managed Desktop and Laptop Images customized for all end-markets in Middle East with all core applications included.
• Assistance for Infrastructure maintenance and Call center support.
• Assistance in creating Backup Schedules and DRP.
• McAfee Implementation.
• Printer Maintenance.
• HHT Devices Support.
• Asset Management
• Hands on Experience with Sonic wall and Firewall and Routers
• Assistance in Designing and maintaining windows OS image to support multiple hardware configurations
• Planning and Implementing end to end PC Refresh solutions
• Implement the solutions related to end user computing technology.
• Evaluate and finalize hardware/software products to confront new technology evolutions.
• Third level support for desktop related troubleshooting issues.
• Assistance in Packaging and repackaging applications using Radia Packager and Admin Studio
• Assistance in Implementing & managing development test lab, comprising replica of production Active Directory and Schema environment, HP Open-view Radia environment, Etc.
• Responsible for proposing Active directory OU structures and group policies.
• Plan / Suggest for Active Directory cleanup and Schema maintenance.
• Creating Users accounts and maintaining the DHCP and DNS Servers.
• Remote support for various site offices over the Middle East and Oman.
• Maintaining, Configuring and troubleshooting the Proxy server for Internet connectivity accessed by all the end markets in the Middle East.
• Configuring systems for Remote Connectivity to the Mail Server and Windows server using Global VPN and Otherl solutions.
• Install and configure Mobile devices and PDA's
• Maintain Daily, Weekly and Monthly backup onsite and offsite.
• Analyze all reported support call, plan daily work schedule and Support the user
• Maintain WAN connection with San Jose-US including co-ordination with the service provider
• Provide software support for users in application packages like MS Office and ERP application (MFG/Pro)
• Install and configure POP3 and IMAP mail clients
• Maintain a local network and printers
Orange Systems, Trissur, Kerala.
IT Technical Support
June 2005 - August 2009
• Install update operating systems, applications, desktops
• Provide Desktop service
• Troubleshooting systems & OS, Application Software, Network Systems & Hardware.
• Monitoring and managing the internal network and internet networks
• Adding and configuring disks and creating new file systems
Educational Qualification
Professional: Bsoft Delivering expertise, Ernakulam, India.
Industries: M.T.I Trissur, govt of Kerala
S.S.L.C (Govt. of Kerala), V.R.A.M.M.H.S Brahmakulam, Thrissur PLUS TWO (Govt. of Kerala), M.A.S.M.H.S.S Venmenad, Thrissur. B.A (English) S.N Educational Research and Examination Board. Additional Qualification