supervisor customer care dept
Almuzaini exchange company
مجموع سنوات الخبرة :14 years, 6 أشهر
- Supervise a team of 10 agents
- Correspond with 88 foreign banks to ensure money tranfers are executed.
- Receive and encode SWIFT messages regarding Money transfers.
- Manage leaves and duty timings of agents.
- Create SLA between other departments and 65 branches
- Deal with issues of branches and resolve them.
- Resolve escalated cases with customers facing issues with their money transfers.