Saqer Almutairi

• Supported project managers in planning, scheduling, and tracking project progress to ensure timely delivery.
• Supported cost control activities by monitoring budgets, forecasts, and expenditure reports.
• Assisted in preparing project documentation, reports, and performance dashboards.
• Coordinated with technical teams, subcontractors, and clients to track project performance and resolve issues.

• Troubleshoot and identify systems problems.
• Identify necessary improvements to computer systems.
• Configure and test systems.
• Document work and create reports.

• Maintained optimum levels of IT support to staff across sites.
• Completed value-adding tasks such as firmware upgrades and downgrades.
• Resolved service requests within target timeframes.

• Provide first level contact and convey resolutions to customer issues.
• Resolved service requests within target timeframes.
• Properly escalate unresolved queries to the next level of support.
• Track, route, and redirect problems to correct resources.