Premier Service Manager
Hsbc - United Arab Emirates
Total years of experience :13 years, 8 Months
HSBC Bank Middle East Ltd
Objectives:
• Managed a portfolio of High Net Worth clients at the highest level.
• Maintain client records regularly to ensure data, KYC and contacts are up to date.
• Ascertain Clients short/long term needs and recommend products meeting their goals while identifying cross selling opportunities.
• Approach client requirements, escalating complaints, refer leads and consulting with other departments to complete appropriate resolutions.
• Collaborated with project team managing triages to stakeholders in system design, testing post implementation and managing defects and resolution before going live.
• Led preparation of training decks and engaging end users during trainings.
• Established relationships with key stakeholders like Product, Legal, Regulatory compliance, and marketing.
Silver's Lounge - Windsor, Ontario.
Staff Manager/Security
• Managed staff shift scheduling, and payroll.
• Staff training and monitoring.
• Customer relation management.
• Ensured the safety compliance.
• Inventory management.
Sin Night Club - Windsor, Ontario.
Entertainment Manager
• Hosting and entertainment.
• Initiated promotions and advertising campaigns.
• Managed performances and staff coaching on one to one basis.
CHRW RadioStation - London, Ontario.
Late Night Show Host
• Co-Hosted a weekly show.
• Answered requests On-Air.
• Orginized Q&A contests and prizes.
Hip Hop Shop - Windsor, Ontario.
Store Manager
• Monitored daily operations, including branch sales, business development, and customer service.
• Managed scheduling, and payroll.
• In-charge of design implementation.
• Initiated promotions and advertising campaigns.
SEARS, Devonshire Mall - Windsor, Ontario.
Assistant Sales Manager - Watches
• Customer service conducted sales thru different approaches.
• Ensured all store policies, procedures, and controls were complied with.
• Answering customer's questions and assisting with product selection, purchases, and returns.
• Planned, organized, and delegated work among staff.
La Pita Restaurant - Windsor, Ontario.
Manager - Head Chef
• Prepared all dishes from wide selection of entrees.
• Managed all phone/walk-in orders, and made sure all deliveries were on time.
• Handling customers complains in a very respectful manner.
• Ensured compliance to all health regulations.
• Inventory management, cost efficiency.
Pizza Plus - Windsor, Ontario.
Shift Manager
• Managed the midnight shift of staff.
• Ensured deliveries were made on time.
• Trained new staff and organized weekly schedules.
• Answering phone/walk-in orders, and handled customer complains personally.
M. Joseph Immigration Lawyer’s Office - Windsor, Ontario.
Front Desk Clerk
•Attend the clients, answered their queries and scheduled their appointments and meetings.
•Translated letters and documents from English to Arabic.
•Explained procedures and forms to non-English speaking clients.
•Collected court fees and recorded amounts collected.
Frank's Pizza - Garden City, Michigan.
Manager
• Prepped kitchen and foods from various menu
• Compliance with health regulations.
• Staff training and monitoring.
• Inventory management.
• Occasionally catered special events.
Edsel Ford High School - Dearborn, Michigan (2000-2001) Grade 12 Diploma