operations coordinator
Pure Health
مجموع سنوات الخبرة :5 years, 8 أشهر
• Spearheaded the digital transformation initiative at Yas Clinic Group by Pure Health, resulting in the integration of cutting-edge technology solutions.
• Successfully implemented electronic health record (Trakcare Intersystems) systems, leading to a 50% reduction in paperwork, improved data accuracy, and enhanced patient information accessibility.
• Implemented workflow optimization strategies that resulted in a 45% increase in operational efficiency while maintaining the highest standards of quality.
• Developed and delivered training programs for over 300 staff members, utilizing a variety of methods and adapting to challenging situations to ensure successful skill development.
• Conducted regular QMS audits and initiated corrective actions, leading to improvement in process efficiency and adherence to industry standards.
• Utilized KPIs to evaluate team performance, providing actionable insights for continuous improvement, and facilitating evidence-based decision-making.
Skillfully managed a team of over 100 employees while dynamically allocating resources to align with flight schedules, achieving an impressive 98% on-time performance rate.
• Cultivated strong partnerships with critical aviation industry stakeholders, acting as a key liaison between our organization and Airport Authorities, resulting in abnormal reduction in operational delays.
• Developed and implemented key performance indicators (KPIs) to measure and optimize team performance, leading to a 30% increase in overall operational efficiency and reduced result delays.
• Achieved an exceptional level of service assurance and improved the customer journey, resulting in a substantial increase in customer satisfaction ratio.
• Implemented dedicated forward-thinking policies that streamlined processes, elevated customer satisfaction, and set industry benchmarks, leading to a 60% reduction in customer complaints.
• Ensured the achievement and consistent maintenance of ambitious Service Level Objectives (SLOs), setting a benchmark for performance excellence and exceeded expectations within the organization.
Successfully revamped our security and administration procedures, resulting decrease in security incidents and a boost in the efficiency of test delivery. This not only made our testing environment more secure but also ensured smoother operations.
• Proudly maintained a consistent track record of exceptional customer satisfaction, with candidates reporting a positive and stress-free test day experience under my guidance. This helped enhance the British Council's reputation for providing top-notch service.
• Took a proactive role in making sure candidates with diverse needs received the support they required, leading to abnormal increase in the number of these candidates successfully completing their exams. This showed our commitment to inclusivity and equal opportunities for all.
• Acted as a vital bridge between the British Council and examination boards, consistently meeting or surpassing their rigorous standards. This not only ensured the smooth operation of our exams but also strengthened our relationships and trust with these important partners.
Managed a fleet of 50+ international heavy transport vehicles, optimizing routes, and ensuring compliance.
• Monitored mechanical works, overseeing maintenance and repairs to minimize downtime and ensure the smooth transportation of goods for our logistics partners.
• Led a team, negotiated contracts, and achieved a spotless safety record with zero major incidents, enhancing our reputation as a reliable partner for the shipping and logistics industry.
• Reduced fuel costs and maintained a 90% on-time delivery rate, and cost saving through contract renegotiation.
• Oversaw a 25% fleet expansion, integrated TMS for efficiency, and consistently met & exceeded expectations.
Topped the Honours Degree with A+ grade.