Muhammad Saqib

• Sustained 99.8% on-time delivery of 1, 500+ daily perishable food units to Berlin Airport by syncing high-volume production schedules with
3PL dispatch windows.
• Streamlined daily administrative workflows, including the processing of CRM transport documentation and delivery note archiving within SAP.
• Maintained strict cold-chain standards for all airport retail food units through proactive transit monitoring and tight quality documentation
control.

• Launched and configured fully functional multi-channel storefronts on Amazon and Shopify from the ground up for independent clients.
• Handled the technical setup of product catalogs, payment gateways, and CRM order processing systems to ensure seamless administrative
workflows.
• Designed and optimized store layouts and navigation paths to enhance user experience, drive traffic, and maximize initial sales conversions.

• Managed end-to-end customer support operations for the UK-based online food ordering platform, utilizing Salesforce to track and resolve
high volumes of user queries.
• Handled real-time order escalations and user communications via Twilio to coordinate successfully between customers, delivery teams, and
restaurant partners.
• Maintained high customer satisfaction ratings by proactively diagnosing platform issues, streamlining dispute resolutions, and reducing
overall ticket response times.

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Achieved a fast-track promotion to Operations Manager within 12 months at one of the countrys premier financial institutions based on
operational excellence.
• Directed daily branch operations and accounting functions, ensuring precise cash management, vault reconciliations, and general ledger
accuracy.
• Enforced strict financial controls and regulatory audit compliance across all retail banking transactions, minimizing accounting discrepancies
and operational risks.