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Muhammad  Saqib, Operations Assistant

Muhammad Saqib

Operations Assistant·Leaf GmbH

Germany

Master's degree, International Business Administration

Work experience

Total years of experience: 10 years, 6 months

Operations Assistant

February 2023 - April 2026

Leaf GmbH

Berlin, Germany

February 2023 - April 2026

• Sustained 99.8% on-time delivery of 1, 500+ daily perishable food units to Berlin Airport by syncing high-volume production schedules with
3PL dispatch windows.
• Streamlined daily administrative workflows, including the processing of CRM transport documentation and delivery note archiving within SAP.
• Maintained strict cold-chain standards for all airport retail food units through proactive transit monitoring and tight quality documentation
control.

Company industry:
Catering, Food Service, & Restaurant
Job role:
Administration

E-commerce Expert

September 2018 - December 2022

Freelance

Berlin, Germany

September 2018 - December 2022

• Launched and configured fully functional multi-channel storefronts on Amazon and Shopify from the ground up for independent clients.
• Handled the technical setup of product catalogs, payment gateways, and CRM order processing systems to ensure seamless administrative
workflows.
• Designed and optimized store layouts and navigation paths to enhance user experience, drive traffic, and maximize initial sales conversions.

Company industry:
Media Production
Job role:
Management

Customer Care Officer

July 2017 - January 2018

HungryHouse

Berlin, Germany

July 2017 - January 2018

• Managed end-to-end customer support operations for the UK-based online food ordering platform, utilizing Salesforce to track and resolve
high volumes of user queries.
• Handled real-time order escalations and user communications via Twilio to coordinate successfully between customers, delivery teams, and
restaurant partners.
• Maintained high customer satisfaction ratings by proactively diagnosing platform issues, streamlining dispute resolutions, and reducing
overall ticket response times.

Company industry:
Other Business Support Services
Job role:
Customer Service and Call Center

Retail Banking and Operations Manager

November 2012 - February 2015

United Bank Limited

Lahore, Pakistan

November 2012 - February 2015


Achieved a fast-track promotion to Operations Manager within 12 months at one of the countrys premier financial institutions based on
operational excellence.
• Directed daily branch operations and accounting functions, ensuring precise cash management, vault reconciliations, and general ledger
accuracy.
• Enforced strict financial controls and regulatory audit compliance across all retail banking transactions, minimizing accounting discrepancies
and operational risks.

Company industry:
Banking
Job role:
Management

Education

Europa University Viadrina

January 2025

January 2025

Master's degree, International Business Administration

Germany

HTWBerlin

January 2017

January 2017

Master's degree, Business Administration

Germany

Government College University Lahore

January 2012

January 2012

Bachelor's degree, Business Accounting & Finance

Pakistan

Skills

BANKING
Intermediate
BANKING
Intermediate
ARCHIVES
Intermediate
ARCHIVES
Intermediate
CLIENT SERVICES
Intermediate
CLIENT SERVICES
Intermediate
COMPUTER HARDWARE
Intermediate
COMPUTER HARDWARE
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT CRM SOFTWARE
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT CRM SOFTWARE
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
INTERNATIONAL BUSINESS
Intermediate
INTERNATIONAL BUSINESS
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
PROCESS IMPROVEMENT
Intermediate
PROCESS IMPROVEMENT
Intermediate

Languages

English

Beginner

Urdu

Beginner

German

Beginner

Training and Certifications

Certifications
Pandemic and Market Exclusion for Consumers Economic Corridors and Global Competitiveness
Junior

Hobbies and interests

Running, History, Geopolitics