saqiba sulman

Successfully communicating major clients and internal stakeholders to develop tailored IT solutions as per the client satisfaction. Key clients included KFH, KFMBC, KFAS, KRCS, TEC, KUNA, ADHARI Waters, Padel CT, Varsity Headwear, and Twarrad Flowers.

Managed IT Department Operations including IT department software Projects (MobileApps, WebApps, CRM, ERP, Digital MArketing), DOB/VAS services and bulk SMS, with direct supervision of employees.
Managed hiring processes, performance management, and fostered effective collaboration between departments.
Optimized Financial Management by overseeing budgeting and forecasting to ensure optimal resource allocation. Conducted thorough budget breakdowns, financial forecasting, variance analysis, and provided strategic recommendations for financial efficiency.
Successfully established a digital market department, built a remote team, and shifted the department's focus from project-based development to product-oriented development, driving new revenue streams and innovation.
Heading the development of new departmental policies, ensuring alignment with company objectives and improving overall departmental efficiency and governance.
Handling Legal and Business Documents: As the company representative, prepared agreements, contracts, MOUs, compliance documents, and all business communications, ensuring legal and procedural accuracy.
Strategic Collaboration with the CEO and other executives to ensure the smooth operation of IT systems and alignment of IT strategies with broader business objectives, contributing to the company’s overall strategic goals.

Successfully communicated and collaborated with clients and internal stakeholders to develop tailored IT solutions, significantly enhancing business performance and client satisfaction.
Applied DMAIC strategy and Six Sigma methodologies for problem-solving, leading to substantial process improvements and optimized project performance.
Played a critical role in project planning by executing cost estimation, effort analysis, and crafting comprehensive project charters, plans, and roadmaps using Microsoft Project, JIRA, and Excel.
Effectively managed and tracked multiple projects simultaneously using PMIS tools like Trello, JIRA, and Freedcamp, ensuring timely delivery and high client satisfaction.
Designed and documented comprehensive business solutions, including BRDs, FRDs, and Gap Analysis Reports, ensuring thorough documentation and clear requirements gathering.
Prepared System Design Documents, Use Case Documentation, and Process Flow Diagrams using Confluence, Visio, and UML, providing detailed and effective design solutions.
Produced detailed reports, dashboards, and visualizations using Power BI and Excel, driving strategic decisions and performance improvements.
Created and maintained data models, process models, and system flows using Visio and Confluence, ensuring clear communication and stakeholder alignment.
Led daily scrum meetings, managed product backlogs, and facilitated communication between teams and vendors using JIRA and Confluence for agile project success.
Conducted Quality Assurance with automated tools like JIRA and TestRail, ensuring system integrity through rigorous audits and successful UAT signoffs.
Efficiently managed change requests for ongoing IT projects using JIRA, ensuring smooth integration and documentation of all modifications.
Leveraged business analytics and data-driven insights using SQL and Power BI, supporting informed decision-making across diverse sectors.
Prepared a centralized Knowledge Base or Documentation Repository for each project, supporting knowledge sharing and effective project management.

Successfully liaised with executive teams and outsourced companies to analyze and design IT processes using tools like Confluence, ensuring alignment with business objectives.
Conducted in-depth analysis of existing IT systems and business models, identifying key requirements for system modifications or replacements.
Mapped and documented interfaces between legacy and new systems using UML, Visio, and Confluence, streamlining the integration process.
Collaborated closely with internal and outsourced teams to maintain and optimize running systems, utilizing tools such as PHP and MySQL to ensure seamless operation and user satisfaction.
Developed tailored solutions and oversaw product development, working alongside programmers, developers, and testers to ensure technical compatibility.
Led the successful implementation of new systems, including comprehensive data migration using ETL tools, enhancing system performance and reliability.
Managed application usage and support for 16 colleges at Kuwait University, delivering high-quality service and maintaining strong relationships.
Developed and presented statistical analytics for appraisals and annual reviews using SQL, providing valuable insights for decision-making.
Delivered comprehensive training and user manuals for new systems, empowering end-users with the knowledge and tools needed for effective system utilization.

-Identified business problems by conducting research and gathering relevant information from various sources.
Reviewed literature and data related to the research question to gain a comprehensive understanding.
Analyzed data from multiple sources and summarized information to provide actionable insights.
Designed integrated solutions to business problems using data modeling techniques.
Conducted methods, processes, and flows analysis using automated tools such as Erwin and Visio.
Presented work products to higher management, effectively communicating findings and recommendations.
Gained experience with object-oriented programming languages and optimization solvers, including C++ and VC++.

I provide my teaching skills in area of computer software engineering and information systems as well as administrative skills in management of student’s final project, student counseling and student registration process. Familiar with the process of student registrations, exam conduction, conducting &checking quizzes, student attendance management student final projects and thesis management, arrange cultural activities and research work and reporting of all things related to professors and students. Besides these skills, I supervise different projects in the area of information systems and web Applications. As a software engineering committee member, I need to deliver some sessions for new routines in several software houses...

Following courses I taught: Software-Engineering I, Software Engineering II (system Design), Object Oriented Software Engineering, Database Management System (business solutions), Visual Programming, Web Development (HTML, FrontPage, ASP, javascript, )

Projects under my supervision: Income tax information system, Customer services tool Project management tools, Software Testing Manager, Business tracking System

Developed a Management Information System (MIS) for the Directorate of Gas & Petroleum.
Designed and developed Database Management Systems using ASP and SQL.
Provided robust reporting and analytical support to the management team.
Recommended updates to the current MIS to enhance reporting efficiency and consistency.
Performed data analysis to generate periodic reports.
Key Projects: Natural Gas Pipeline Information System, Gas Development Surcharge System, CNG Database, Natural Gas Reconciliation System, and Web Portal