Manager IT Infrastructure
Mphasis
Total years of experience :21 years, 1 Months
Infrastructure and Stakeholder management of Multiple Clients
Managing Stakeholder and Wireless Infrastructure of clients
Strategic Planning, Business Development and Technical Services.
Key Result Areas:
• Identified new projects and got the same transitioned
• Ensured adequate coverage for the 24/7/365 NOC environment to ensure the network Infrastructure of JSFT clients are
up and stable
• Managed JSFT Clients Networks by identifying prospective clients by taking lead in pre-sales and post-sales as well
• Liaised & worked with a vendor in Saudi Arabia for new prospective Clients
• Executed SharePoint troubleshooting remotely by one of the team members from India
• Pitched in External Campus WIFI for one the prestigious client in Riyadh Location
• Worked & coordinated closely with Marketing Team for pitching in Security Surveillance Solution and Voice solution to
one of the client in Riyadh Location
• Implemented VMWare cloud infrastructure for one of the training Institutes
Key Result Areas:
• Acted as a part of Network Resolution Team (a level 3 NOC Organization which will monitor, troubleshoot and resolve
all Network problems globally)
• Administered Network Incident Management for entire Goldman Network
• Prepared RCA Post Mortem reports for Sev 1/2 Incidents; managed network related issues across all LOB’s of the
organization
• Worked closely with automation and other initiatives to improve work flow and achieve operational maturity
• Liaised with the major providers like AT&T, Verizon and C&W; coached and mentor senior and junior technicians to
ensure resolution of issues in an efficient and accurate manner in a team oriented professional culture
• Planned projects, training, objectives, timelines, deliverables and milestones for the NOC.
• Coordinated for the rollout of the network changes and the provisioning of new equipment & links with Vendors, ISP’s,
Engineering and Field Operations for minimizing the Customer impact and maximizing the productivity
• Managed and configured networks which is spread across the regions; troubleshot wireless issues using Aruba
Controllers and Aruba airwave for centralized management of controllers and Access points
• Troubleshot website and application issues on Bluecoat proxies; worked on Citrix Netscalers for troubleshooting load
balancing issues and on Juniper and checkpoint firewalls to troubleshoot connectivity issues
• Replaced and configured routers switches and proxies in case of hardware failure
Key Result Areas:
• Configured and managed GRE tunnel over IPSec with BGP for RVA connection with ISP
• Added and deleted phones on Cisco Call Manager and configured Voicemail on Cisco unity express
• Managed Juniper Ex8208 and Ex4208 Routers; upgraded the EX8208 Core Switches with the new codes
• Implemented changes in HP Procurve switches; configured & troubleshot the HP switches; configured VRF on Cisco
6509 to isolate storage network from rest of the data network
• Administered the Client Data Centers including Cisco and HP switches
• Pulled out reports from Sevone for troubleshooting the network issues
• Acted as a part of change management group to implement changes on the network devices and Infoblox; configured,
managed and troubleshot Infoblox for DNS and DHCP
• Upgraded WAE’s with the New Firmware; configured WAE’s to optimize the bandwidth for Data transfer from one
location to another
• Monitored WLC 4402, WLC2106, WLC2112 and Wireless Controller Systems to manage WLC’s; worked with the security
teams to test the certificates for wireless devices; tested out the handhelds to connect to the wireless networks
• Controlled LAN, WAN, Design, implementation, configuration and maintenance
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