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Sara Adnan, customer care executive

Sara Adnan

customer care executive ·loolia closet

Lebanon

Bachelor's degree, Business Management and Administration

Work experience

Total years of experience: 4 years, 5 months

customer care executive

November 2023 - Present

loolia closet

Beirut, Lebanon

November 2023 - Present

Customer Care Executive at Loolia Closet - responsible for ensuring a smooth shopping experience by handling customer inquiries, following up on orders, updating customer data, and resolving issues promptly. I work closely with logistics and support teams to deliver fast, professional service and maintain customer satisfaction in a fast-paced beauty and fashion environment.

Company industry:
Perfume & Cosmetics
Job role:
Customer Service and Call Center

customer services representative/Sales

February 2022 - July 2025

Area51

Baabda, Lebanon

February 2022 - July 2025

• Increased sales by 5% through effective customer service techniques and upselling

• Assisted with payment and money transfer transactions

• Utilized strong communication and problem-solving skills to interact with customers

Company industry:
Internet & E-commerce
Job role:
Sales

Education

Lebanese International University

June 2023

June 2023

Bachelor's degree, Business Management and Administration

Lebanon

Lebanese International University

June 2023

June 2023

Bachelor's degree, Business Management and Administration

Lebanon

Major in Business Management and Administration provides students with skills in communication, problem-solving, decision-making, financial and human resource management, marketing, project management, entrepreneurship, and leadership. Graduates are equipped to manage complex tasks, identify growth opportunities, and drive performance to achieve positive results in various industries. The major is highly valued for leadership, strategic planning, and decision-making positions.

Skills

Communication Skills

Expert

Problem Solving

Expert

Administrative Support

Expert

Business Development

Expert

Customer Relationship Management

Expert

Communication

Expert

Customer service

Expert

Attention to detail

Expert

Organization and planning

Expert

problem solving

Expert

teamwork

Expert

microsoft powerpoint

Expert

Office Administration

Expert

Receptions

Expert

sales representatives

Intermediate

mail

Expert

Office Management

Expert

Negotiation

Expert

Operation

Expert

Marketing

Expert

Microsoft Office

Expert

Team Leadership

Expert

Time Management

Expert

Management

Intermediate

Sales

Expert

Administration

Expert

Microsoft Excel

Intermediate

Call Center

Expert

Customer Care

Expert

Accounting

Beginner

Data Entry

Expert

Preparation

Expert

Project Management

Expert

Business Development

Intermediate

Social profiles

Languages

English

Expert

Arabic

Native Speaker

Memberships

ICRC

volunteer

October 2023

Training and Certifications

Training
SDG brain lab
United Nations Development Program
Nov 2023