Key Account Manager
Ali Abdulwahab Al Mutawa
مجموع سنوات الخبرة :7 years, 2 أشهر
Effectively managed a pool of 200 key client accounts & expanded the business by cross selling & up selling our products.
Successfully acquired over 120 new clients, salons, & sales outlets by scouting the market, setting up meetings & delivering product offers.
Effectively maintained & established rapport with all key accounts by fulfilling orders in a timely manner in addition to maintaining an organized daily work schedule to follow up with clients.
Implemented a monthly efficiently achieve annual targets by reaching out to new potential sales outlets, in addition to cross selling various products to current accounts.
Successfully curated structured sales-pitch to that is used in presentations while acquiring new businesses.
Increased sales by 22% by penetrating the market with new offers & products after studying local competition & customer needs.
Effectively cascaded market information & sales updates to senior management maintaining a close relationship & regularly submitting monthly reports.
Monitored local & international competition on a weekly basis to identify end-user needs & market information reflecting pricing, product variety, delivery schedules & methods, & merchandising techniques.
Recommended a number of changes in product varieties, client service procedures & policies to international standards
Maintains professional & technical knowledge by attending educational workshops that reflect on product technicalities as well as usage methods.
Effectively handled & resolved client complaints & ensured all their issues were resolved